At a Glance
- Tasks: Be the friendly face of our veterinary practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and ongoing learning opportunities.
- Other info: Flexible part-time hours with clear career progression paths.
- Why this job: Make a real difference in animal care while working in a supportive team environment.
- Qualifications: Excellent communication skills and experience in customer service are essential.
The predicted salary is between 15000 - 16000 £ per year.
Veterinary Receptionist at Sheriff’s Highway Vets | Gateshead
Part‑Time | Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Sheriff’s Highway Vets is ideally located within easy commuting distance of Newcastle city centre, the North East coastline and the beautiful countryside of Durham and Northumberland.
Our main hospital is based in Gateshead, supported by branches in Sunderland and Crawcrook, alongside a consulting‑only branch in Whickham. We are a well‑equipped practice with:
- Digital radiography
- Dental radiography
- Flexible and rigid endoscopy
- An in‑house laboratory including haematology, biochemistry and EPOC analysers
- Advanced ultrasound with Doppler capabilities
- A wide range of equipment supporting soft tissue, orthopaedic, laparoscopic and endoscopic procedures
We are also supported by a dedicated out‑of‑hours emergency and critical care team.
Practice Highlights:
- Multi‑site practice with hospital and branch locations
- Digital and dental radiography facilities
- Flexible and rigid endoscopy equipment
- Advanced ultrasound with Doppler capabilities
- Comprehensive in‑house laboratory
- Soft‑tissue, orthopaedic, laparoscopic and endoscopic surgery services
- Dedicated out‑of‑hours emergency and critical care team
- Convenient access to Newcastle, Durham and Northumberland
How You’ll Make a Difference:
As a Veterinary Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.
General Responsibilities:
- Welcome clients and patients to the practice
- Handle telephone enquiries and book appointments
- Manage the reception desk and maintain accurate client records
- Process payments and support administrative tasks
- Support the veterinary and nursing teams with day‑to‑day practice operations
Working Pattern:
Part‑time permanent position 24.125 hours per week
Week 1: Three working days
Week 2: Two working days plus Saturday morning
You Might Be a Great Fit If…
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer‑facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
- A full driving licence and access to a personal vehicle
How We’ll Support You:
- A key client‑facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community and continuous improvement
What We Offer Our Team:
- 6.6 weeks’ annual leave FTE
- Increasing holiday allowance based on length of service
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
Up to £15,999.89 per annum
Veterinary Receptionist (24.13hrs) in Gateshead employer: Inspiring Vet Care
At Sheriff’s Highway Vets, we pride ourselves on being a leading veterinary care provider where our team is central to our mission of delivering exceptional service to over 2 million animals. Located conveniently near Newcastle and surrounded by stunning countryside, we offer a supportive work culture that fosters professional growth through clear career pathways and ongoing development opportunities. With generous benefits including enhanced leave, wellbeing initiatives, and a collaborative environment, we ensure our Veterinary Receptionists thrive both personally and professionally.
