At a Glance
- Tasks: Lead a dynamic team of Service Desk Engineers to deliver top-notch IT support.
- Company: Join IVC Evidensia, the leading veterinary care group in the UK and Europe.
- Benefits: Enjoy flexible working, health benefits, and career development opportunities.
- Other info: Be part of a collaborative culture focused on innovation and continuous improvement.
- Why this job: Make a real impact in a fast-paced tech environment while supporting animal care.
- Qualifications: Experience in leading IT teams and a strong understanding of service management principles.
The predicted salary is between 35000 - 45000 £ per year.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business. Our Technology teams are responsible for the systems and infrastructure that make that work—everything our healthcare professionals need to deliver world‑class care.
We’re looking for a Service Desk Team Leader to lead a team of Service Desk Engineers, ensuring excellent IT support across our UK & Ireland practices and central teams. You’ll play a key role in driving service excellence, developing people, and improving processes within a fast‑paced technology environment.
What You’ll Be Doing
- Leading, coaching and developing a team of Service Desk Engineers and Senior Engineers
- Managing day‑to‑day Service Desk operations, workloads and resource planning
- Ensuring service levels, processes and quality standards are consistently met
- Handling escalated incidents and driving issues through to resolution
- Monitoring ticket quality, compliance and performance metrics
- Supporting recruitment, onboarding, performance reviews and career development
- Working closely with IT teams, third‑party suppliers and project teams to ensure smooth delivery of change
- Contributing to the ongoing improvement of Service Desk processes, policies and customer experience
- Providing hands‑on support during peak periods when required
What We’re Looking For
Essential Experience
- Previous experience leading or managing an IT Service Desk team
- Proven success developing and motivating technical support professionals
- Strong understanding of ITIL Service Management principles
- Experience managing escalations and complex technical issues
- Background in Service Desk process improvement and operational excellence
- Experience within a contact centre, service desk or technical support environment
Technical Knowledge
You have solid 2nd Line support experience across areas such as:
- Microsoft Windows environments (365 & SharePoint)
- Networking technologies (TCP/IP, DNS, DHCP, LAN/WAN, VPN)
- Remote support tools
- Cloud technologies (Azure AD, AWS, SaaS)
- VoIP and telephony solutions
About You
- A people‑focused leader who enjoys coaching and developing others
- Customer‑centric with a passion for delivering outstanding service
- Calm under pressure and comfortable managing competing priorities
- An excellent communicator, able to build relationships across all levels of the business
- Organised, proactive and detail‑oriented
- A strong problem solver who thrives in a fast‑moving environment
- Committed to continuous improvement and service excellence
Why Join IVC Evidensia?
At IVC Evidensia, careers are built without limits. We invest in our people through learning, development, wellbeing and career progression opportunities, empowering our teams to make a real impact while supporting veterinary professionals who deliver exceptional care every day.
Ready to lead a high‑performing Service Desk team and help shape the future of IT support across a growing international organisation? We’d love to hear from you.
What’s in It for You?
- A role with real business impact supporting teams across the organisation
- Clear career pathways with progression opportunities within Central Functions and beyond
- Ongoing learning and development supported by tailored programmes and resources
- A collaborative, values‑led culture focused on care, innovation, and continuous improvement
- Flexible working with a remote‑first working policy
Benefits
- Health Care Cash Plan
- Cycle to Work scheme
- Green Cars salary sacrifice scheme
- Voluntary benefits: choose from a range of benefits to suit you
- Discounted staff pet care
- Access to discounts/cashback with hundreds of participating retailers
Diversity, Equality, Inclusion and Belonging
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Service Desk Team Leader (UK Hybrid) in England employer: Inspiring Vet Care
Inspiring Vet Care is an excellent employer for those seeking a fulfilling role in veterinary care. Located in King's Lynn, we offer a supportive team environment where you can thrive and develop your career, all while enjoying competitive pay and a range of employee benefits, including annual leave and wellbeing initiatives. Join us to make a meaningful impact on the lives of pets and their owners in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Leader (UK Hybrid) in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Inspiring Vet Care values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Inspiring Vet Care might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Inspiring Vet Care!
✨Direct Apply to Inspiring Vet Care
Let's not forget to apply directly through the Inspiring Vet Care website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Team Leader (UK Hybrid) in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Inspiring Vet Care.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Inspiring Vet Care. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Inspiring Vet Care
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
