At a Glance
- Tasks: Lead the eCommerce merchandising strategy to boost online sales and enhance customer experience.
- Company: Join Pet Drugs Online, a top UK supplier of veterinary medicines with a dog-loving culture.
- Benefits: Enjoy 5 weeks holiday, hybrid working, and up to 50% off pet products.
- Other info: Diverse and inclusive workplace committed to your development and wellbeing.
- Why this job: Make a real impact in a growing eCommerce team while supporting pet care.
- Qualifications: Proven eCommerce merchandising experience and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
About Us
Pet Drugs Online is one of the UK’s largest and most trusted suppliers of veterinary medicines and pet products.
Part of IVC Evidensia, Europe’s largest veterinary group, we’re passionate about delivering outstanding service — not just to our customers, but to our people too.
About Us
Pet Drugs Online is one of the UK’s largest and most trusted suppliers of veterinary medicines and pet products.
Part of IVC Evidensia, Europe’s largest veterinary group, we’re passionate about delivering outstanding service — not just to our customers, but to our people too.
We’re proud of our friendly, dog‑loving culture, and we work hard to create an environment where everyone feels valued, supported, and able to thrive.
We’re seeking a commercially driven e Commerce Merchandising Manager to join the e Commerce team at Pet Drugs Online.
This is a high-impact leadership role responsible for driving online sales growth, improving conversion, and leading a fast-paced merchandising function within a scaling digital business.
How You’ll Make a Difference
You will work closely with senior leaders to shape and deliver the online merchandising strategy, ensuring products are optimally presented, priced, and promoted across all digital channels.
You’ll lead a team responsible for onsite merchandising execution, using data and insight to continuously improve performance and customer experience.
This role sits within the e Commerce leadership team and plays a key part in delivering ambitious revenue and profitability targets.
Key Responsibilities
- Lead and develop the online merchandising strategy to drive conversion, revenue, and profit
- Manage and coordinate the merchandising team, ensuring clear prioritisation and delivery of trading plans
- Own onsite merchandising execution, including product listings, pricing, hierarchy, and promotional campaigns
- Continuously optimise site performance using analytics, search data, and customer behaviour insights
- Develop and maintain robust product lifecycle and listing audit processes
- Collaborate cross-functionally with SEO, PPC, suppliers, and content teams to maximise product visibility and performance
- Improve onsite search performance and personalisation to enhance customer experience
- Build strong supplier and brand relationships to secure high-quality product content
- Lead people management activity including 1:1s, appraisals, and performance development
- Drive process improvement and embed a high-performance, data-led culture
You Might Be a Great Fit If...
- Proven success in an e Commerce merchandising or trading role with measurable commercial impact
- Strong leadership experience, with the ability to build, develop, and motivate high-performing teams
- Highly analytical, with strong understanding of e Commerce KPIs, conversion drivers, and customer behaviour
- Experienced in using web analytics tools (e. g. GA, heatmaps, Content Square)
- Comfortable working with product data, PIM systems, and ecommerce platforms
- Strong stakeholder management skills across commercial, marketing, and supplier partners
- Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment
- Confident using data to influence decisions and drive continuous improvement
Desirable
- Experience with Adobe Commerce, ERP systems, or PIM platforms (e. g. Pimberly)
- Experience in pet retail or similar high-volume e Commerce environments
- Exposure to product discovery and optimisation tools
- How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:
- A key leadership role within a growing e Commerce function
- Opportunities to influence strategy and drive commercial performance
- Ongoing learning and development supported by experienced colleagues and leaders
- A collaborative, values-led culture focused on care, community and continuous improvement
- What You’ll Get
- 5 weeks holiday (increasing with service) + bank holidays
- Bring your dog to work
- Up to 50% discount on pet products and veterinary fees (IVC practices)
- Company pension (5% employee / 3% employer)
- Hybrid working model
- Employee Assistance Programme & wellbeing support
- Cycle to Work scheme
- Healthcare Cash Plan
- Retail discounts via our rewards platform
- Free on-site parking
- Friendly, casual, dog‑loving office culture
What We Offer Our Team
- Healthcare Cash Plan
- Cycle to Work scheme
- Green Cars salary sacrifice scheme
- Voluntary benefits: choose from a range of benefits to suit you
- Discounted staff pet care
- Access to discounts/cashback with hundreds of participating retailers
- Diversity, Equality, Inclusion and Belonging
We are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups.
As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
Ready to be part of a business that truly cares—about pets, customers, and people?
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eCommerce Merchandising Manager employer: Inspiring Vet Care
Inspiring Vet Care is an excellent employer for those seeking a fulfilling role in veterinary care. Located in King's Lynn, we offer a supportive team environment where you can thrive and develop your career, all while enjoying competitive pay and a range of employee benefits, including annual leave and wellbeing initiatives. Join us to make a meaningful impact on the lives of pets and their owners in our community.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Merchandising Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Inspiring Vet Care are looking for when hiring for a eCommerce Merchandising Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Inspiring Vet Care for the eCommerce Merchandising Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Inspiring Vet Care as a eCommerce Merchandising Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Inspiring Vet Care’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a eCommerce Merchandising Manager.
We think you need these skills to ace eCommerce Merchandising Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Inspiring Vet Care, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Inspiring Vet Care's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Inspiring Vet Care. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Inspiring Vet Care
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Inspiring Vet Care uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Inspiring Vet Care. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
