At a Glance
- Tasks: Help customers with their orders and resolve queries across various communication channels.
- Company: Join a leading veterinary supplier with a friendly and supportive team culture.
- Benefits: Enjoy hybrid working, 5 weeks annual leave, and staff discounts on products.
- Other info: Dog-friendly office with clear progression pathways and ongoing development opportunities.
- Why this job: Make a difference in pet owners' lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
- Customer Service Advisor
- Pet Drugs Online - Keynsham, Bristol
- Hybrid working - minimum 3 days per week on site
At Pet Drugs Online, our people are at the heart of everything we do.
As one of the UK’s largest and most trusted suppliers of veterinary medicines and pet products, we’re passionate about helping pet owners access the products they need while delivering an outstanding customer experience.
Part of the IVC Evidensia family, we combine the scale and stability of a leading veterinary organisation with the culture of a fast-moving, customer-focused business.
We are seeking a Customer Service Advisor to join our friendly and supportive team in Keynsham.
This is an excellent opportunity for someone who enjoys helping customers, solving problems and delivering exceptional service across multiple communication channels.
How You’ll Make a Difference
As a Customer Service Advisor, you’ll be the first point of contact for many of our customers, helping them navigate their orders, resolve queries and receive the support they need.
You’ll work across phone, live chat, email and social media channels, ensuring every interaction is handled professionally, efficiently and with a customer-first mindset.
- Working Pattern
- Hybrid working with a minimum of 3 days per week in our Keynsham office
• Weekly alternating shifts
- Current Saturday rota of 1 in every 3 Saturdays
Key Responsibilities
- Handling inbound customer sales and service enquiries
- Supporting customers via telephone, email, live chat and social media channels
- Helping customers register online and process orders
- Liaising with suppliers regarding collections, deliveries and product queries
- Communicating order updates, delays and delivery information
- Investigating and resolving customer complaints professionally and efficiently
- Maintaining accurate customer records and documentation
You Might Be a Great Fit If...
We’re looking for a customer-focused individual who enjoys working in a fast-paced environment and takes pride in delivering excellent service. You’ll bring:
- Experience working within a customer service or contact centre environment
- Strong communication and interpersonal skills
- Excellent problem-solving and time management abilities
- Experience managing performance against KPIs
- A results-driven approach with a commitment to quality service
- The ability to adapt to changing priorities and customer needs
- A supportive and collaborative approach to teamwork
- Confidence working independently while contributing positively to the wider team
- How We’ll Support You
At Pet Drugs Online, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:
- A supportive and collaborative team environment
- Ongoing learning and development opportunities
- Clear progression pathways within customer service and wider business functions
- A values-led culture focused on customer care, teamwork and continuous improvement
- A dog‑friendly office environment
What We Offer Our Team
- 5 weeks’ annual leave plus bank holidays
- Additional holiday entitlement with length of service
- Your birthday as a paid day off
- Hybrid working arrangements
- Company pension scheme (Employee 5% / Employer 3%)
- Healthcare Cash Plan
- Employee Assistance Programme and wellbeing support
- Family-friendly policies
- Cycle to Work scheme
- Staff discounts on products and veterinary services
- Access to employee discounts and cashback offers
- Free parking
- Regular engagement activities and company events
- Dog‑friendly workplace
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and a culture where everyone can thrive.
Whether you're building your customer service career or looking for your next challenge, Pet Drugs Online offers the support, opportunity and community to help you grow.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr
Customer Service Agent employer: Inspiring Vet Care
Inspiring Vet Care is an excellent employer for those seeking a fulfilling role in veterinary care. Located in King's Lynn, we offer a supportive team environment where you can thrive and develop your career, all while enjoying competitive pay and a range of employee benefits, including annual leave and wellbeing initiatives. Join us to make a meaningful impact on the lives of pets and their owners in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Inspiring Vet Care. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Inspiring Vet Care before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Inspiring Vet Care:Your cover letter is your chance to shine! Tell us why you want to work at Inspiring Vet Care specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Inspiring Vet Care!
How to prepare for a job interview at Inspiring Vet Care
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
