At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Opportunities for career progression and ongoing learning in a values-led culture.
- Why this job: Make a real difference in animal care while growing your career in a supportive team.
- Qualifications: Great communication skills and customer service experience are essential.
The predicted salary is between 26228 - 26228 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. At Well House Vets, we pride ourselves on providing exceptional veterinary care. We work to high clinical standards and have state‑of‑the‑art equipment. We are a 2‑branch small animal practice based in Crowborough and Tunbridge Wells, comprising 2 Veterinary Surgeons, 4 Registered Veterinary Nurses, 1 Student Veterinary Nurse, and 2 Receptionists. This fantastic opportunity is based across both of our practices.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.
Responsibilities
- Ensure all visitors are greeted professionally and courteously.
- Prioritize answering phone calls to address client inquiries promptly and professionally.
- Provide excellent customer service in a professional, sympathetic, and courteous manner.
- Record and follow up on inquiries efficiently.
- Add new client details into the system and update vaccine/contact information during visits or calls.
- Verify invoices for accuracy and make necessary adjustments.
- Secure follow‑up appointments to complete treatment plans.
- Call to reschedule missed appointments.
- Promote Pet Healthcare Plans and pet insurance.
- Maintain a clean and tidy reception area.
- Adhere to all practice and reception policies for excellent client service.
This is a full‑time permanent role working 40 hours per week either 4:7 10‑hour shifts or 5:7 with 1:4 Saturdays.
You Might Be a Great Fit If…
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer‑facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks’ annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Veterinary Receptionist in Crowborough employer: Inspiring Vet Care
At Inspiring Vet Care, we prioritise our people and their development, making us an exceptional employer in the veterinary field. Our collaborative work culture fosters a supportive environment where you can thrive, with clear career pathways and ongoing learning opportunities. Located in the beautiful areas of Crowborough and Tunbridge Wells, we offer generous benefits including enhanced annual leave, family-friendly policies, and a commitment to employee wellbeing, ensuring that you can grow both personally and professionally while making a meaningful impact on the lives of animals and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Crowborough
✨Tip Number 1
Get to know the company! Research Well House Vets and their values. When you walk in for an interview, show that you understand their mission of healthier animals and happier owners. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact. Role-play with a friend or family member to nail down how to greet clients and handle inquiries professionally and courteously.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from past jobs where you managed multiple tasks effectively. This will help you demonstrate that you can thrive in a busy environment like Well House Vets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the inspiring vet care community right from the start.
We think you need these skills to ace Veterinary Receptionist in Crowborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for animal care and customer service. A friendly tone can make a big difference!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles. We love seeing how your skills align with our values of compassion and professionalism, so be specific about your past roles and achievements.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team there!
How to prepare for a job interview at Inspiring Vet Care
✨Know the Company Inside Out
Before your interview, take some time to research inspiring vet care and Well House Vets. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, excellent communication and customer service skills are crucial. Prepare examples from your past experiences where you’ve successfully handled client inquiries or resolved issues. This will demonstrate your ability to create a welcoming and professional atmosphere.
✨Practice Multi-tasking Scenarios
Given the busy environment of a veterinary practice, be ready to discuss how you manage multiple tasks simultaneously. Think of specific instances where you’ve juggled various responsibilities and maintained a high level of service. This will highlight your organisational skills and ability to thrive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. Inquire about the training process, opportunities for career progression, or how the practice fosters a supportive culture. This shows that you’re proactive and genuinely interested in contributing to their success.
