At a Glance
- Tasks: Help clients manage their accounts and find repayment solutions with empathy and professionalism.
- Company: Join IVC Evidensia, a leading veterinary care provider with a supportive culture.
- Benefits: Enjoy work-life balance, 26 days annual leave, and a dog-friendly office.
- Other info: Great opportunities for career progression and ongoing training.
- Why this job: Kickstart your career in a role that combines customer service and problem-solving.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27900 - 34100 £ per year.
Register Your Interest - Credit Controller - Central Collections & Support Team
At IVC Evidensia, we're one of the world's leading veterinary care providers, supporting more than 2,500 clinics and hospitals across Europe and North America.
Every day, our teams help care for around 25,000 animals, united by a shared purpose of healthier animals and happier owners.
Join Our Talent Community
We're always interested in hearing from people who would like to be considered for future opportunities within our Central Collections & Support Team.
While we may not have an active Credit Controller vacancy available today, we regularly recruit for these roles as our teams continue to grow.
By registering your interest, you'll join our talent community and may be contacted when a suitable opportunity becomes available.
As a Credit Controller (known internally as a
Case Official ), you'll play an important role in supporting both our veterinary practices and their clients.
You'll manage outstanding balances with professionalism, empathy and fairness, helping clients find appropriate repayment solutions while delivering an excellent customer experience.
Although this is an entry-level opportunity, it's much more than a traditional credit control role.
The level of customer engagement and problem-solving involved provides an excellent foundation for anyone looking to build a career within collections, customer operations or leadership, with clear progression opportunities available.
- Typical Responsibilities
- Client & Case Management
- Manage client accounts through phone, email and written correspondence
- Engage with clients to understand their circumstances and agree suitable repayment solutions
- Resolve allocated cases accurately and efficiently using established processes
- Deliver a professional, empathetic and customer-focused service at every interaction
- Operational Delivery
- Follow agreed policies, treatment strategies and procedures to achieve consistent outcomes
- Meet individual productivity, quality and compliance targets
- Maintain accurate case notes and supporting documentation
- Escalate complex, sensitive or vulnerable cases to Senior Case Officials or Team Leaders where appropriate
- Compliance, Risk & Quality
- Follow Debt Management, Client Vulnerability, Data Protection and Complaints policies, alongside the IVC Code of Responsibility
- Identify potential vulnerability indicators and follow the appropriate support processes
- Participate in quality assurance activities and respond positively to coaching and feedback
- Maintain accurate, auditable records while following required controls and procedures
- Team & Continuous Improvement
- Take part in training, coaching and development activities
- Contribute to a positive team culture focused on accountability, learning and continuous improvement
- Share ideas and feedback to help improve both client experience and operational performance
You Might Be a Great Fit If...
We're looking for individuals who enjoy helping people, communicate with confidence and can remain calm when handling sensitive conversations. You'll bring:
- Experience in a customer service, contact centre, collections or client-facing role
- Strong communication skills with the ability to manage challenging conversations professionally and empathetically
- Excellent attention to detail and the ability to follow established processes accurately
- Good numeracy, literacy and IT skills with confidence using multiple systems
- A willingness to learn, develop and embrace feedback
Desirable
- Previous collections or credit control experience
- Experience working within a regulated or customer-sensitive environment such as healthcare, financial services or utilities
- Awareness of vulnerability or affordability considerations (full training will be provided)
- How We'll Support You
At IVC Evidensia, we're committed to supporting your development from day one. When you join us, you'll benefit from:
- Structured onboarding and comprehensive training
- Ongoing coaching and support from experienced colleagues and leaders
- Clear career pathways into Senior Case Official, Team Leader and wider operational roles
- A collaborative, values-led culture focused on learning, wellbeing and continuous improvement
What Happens Next?
By registering your interest, you'll be added to our talent community for future Credit Controller opportunities.
Our recruitment team will review your details and may contact you if a suitable role becomes available that matches your skills and experience.
Please note this is not an active vacancy, and registering your interest does not guarantee an interview or offer of employment.
As a BAME and LGBTQ+ inclusive employer, we welcome applications from candidates from all minority and diverse backgrounds.
As a Disability Confident Employer, we're committed to supporting candidates with disabilities and long-term health conditions and are happy to discuss any reasonable adjustments required throughout the recruitment process.
What We Offer
At IVC Evidensia we recognise that our people are fundamental to the success of our business.
Investing in our people, premises and processes is at the heart of what we do.
- In addition to a competitive base salary, you will benefit from
- Work-life balance
- 26 days annual leave
- Cycle to Work scheme
- Initiatives focused on employee wellbeing
- Pension
- Discretionary Bonus
- Discounted staff pet care
- Dog Friendly office
- Free Parking available at Head Office
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups.
As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
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Credit Controller – Central Collections & Support employer: Inspiring Vet Care
Inspiring Vet Care in Scotland is an exceptional employer, offering a unique opportunity for the Director of Practice & Clinical Services to lead a dynamic team in a supportive and collaborative environment. With a strong focus on professional development, flexible working patterns, and a commitment to maintaining a healthy work-life balance, employees are empowered to thrive both personally and professionally. The practice's dedication to high clinical standards and continuous improvement ensures that you will be part of a forward-thinking organisation that values your contributions and fosters growth.
