At a Glance
- Tasks: Be the friendly face of our vet practice, helping clients and their pets with care and compassion.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Flexible part-time hours with clear career progression opportunities.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Great communication skills and experience in customer service are essential.
The predicted salary is between 24000 - 28000 £ per year.
At inspiring vet care, our people are at the heart of everything we do.
As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are looking for a new Client Care Advisor to join our Lime Trees team, working at both of our practices: our purpose-built Small Animal Hospital in Meir Park, and our dedicated Cat Only Clinic in Cheadle.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You would be working alongside a friendly team who are passionate about making a difference to the health and wellbeing of all pets.
- General responsibilities include
- Greeting all clients in a friendly and professional way.
- Organisation of the clinical diary for routine, surgical and emergency appointments.
- Answering telephone inquiries from clients in a welcoming and calm manner.
- Provide excellent customer service, informing and educating clients sympathetically.
- Convert inquiries into appointments to maintain pet healthcare.
- Handle and update client data and records.
- Assist clients in handing pet insurance claims.
- Record relevant information in the practice system to support the clinical team.
- Ensure accuracy of invoices and collect payments on the day of treatment.
- Provide education to clients on basic animal care.
The role is part-time (24 hours per week) with a flexible working pattern covering our business hours of 8am - 7pm Monday to Friday, plus 1 in 4 Saturday shifts between the hours of 7:45am - 1:30pm.
The contract is for 12-months as maternity cover.
There is a requirement for the team to be flexible in their working hours as we all work together to ensure the core business hours are always covered, allowing for sickness and holidays.
- You Might Be a Great Fit If…
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
- How We’ll Support You
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
- Up To £26,250 per year
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (Maternity Cover)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Inspiring Vet Care and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Inspiring Vet Care and let us see your personality shine through!
We think you need these skills to ace Client Care Assistant (Maternity Cover)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Inspiring Vet Care.
Get Familiar with Our Brand:Before applying, take some time to learn about Inspiring Vet Care and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Inspiring Vet Care
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Inspiring Vet Care.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Inspiring Vet Care will surely appreciate.
