At a Glance
- Tasks: Be the friendly face of our vet care, helping clients and their pets every day.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Flexible working hours with clear pathways for career progression.
- Why this job: Make a real difference in the lives of pets and their owners while growing your career.
- Qualifications: Great communication skills and customer service experience are essential.
The predicted salary is between 24000 - 28000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are looking for a new Client Care Advisor to join our Lime Trees team, working at both of our practices: our purpose‑built Small Animal Hospital in Meir Park, and our dedicated Cat Only Clinic in Cheadle.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You would be working alongside a friendly team who are passionate about making a difference to the health and wellbeing of all pets.
General Responsibilities
- Greeting all clients in a friendly and professional way.
- Organisation of the clinical diary for routine, surgical and emergency appointments.
- Answering telephone inquiries from clients in a welcoming and calm manner.
- Providing excellent customer service, informing and educating clients sympathetically.
- Converting inquiries into appointments to maintain pet healthcare.
- Handling and updating client data and records.
- Assisting clients in handing pet insurance claims.
- Recording relevant information in the practice system to support the clinical team.
- Ensuring accuracy of invoices and collecting payments on the day of treatment.
- Providing education to clients on basic animal care.
The role is full time (40 hours per week) with a flexible working pattern covering our business hours of 8am – 7pm Monday to Friday, plus 1 in 4 Saturday shifts between 7:45am – 1:30pm. The contract is for 12 months as maternity cover. There is a requirement for the team to be flexible in their working hours so core business hours are always covered, allowing for sickness and holidays.
You Might Be a Great Fit If...
- Excellent communication skills and a professional, welcoming manner.
- Experience in a customer‑facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How We’ll Support You
- A key client‑facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the inspiring vet care Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
Up to £26,250 per year
Client Care Assistant employer: Inspiring Vet Care
At Inspiring Vet Care, we pride ourselves on being the UK's leading vet care provider, where our dedicated team is central to our mission of ensuring healthier animals and happier owners. Working as a Client Care Assistant in our Lime Trees team offers you the chance to be part of a compassionate and professional environment, with clear pathways for career progression and ongoing support for your personal development. Enjoy generous benefits including 6.6 weeks' annual leave, enhanced family-friendly policies, and a culture that values care and community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Inspiring Vet Care. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Inspiring Vet Care before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Care Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Inspiring Vet Care:Your cover letter is your chance to shine! Tell us why you want to work at Inspiring Vet Care specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Inspiring Vet Care!
How to prepare for a job interview at Inspiring Vet Care
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
