At a Glance
- Tasks: Support clients and pets with exceptional care in a fast-paced environment.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Clear career pathways and ongoing learning opportunities in a supportive team.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 26436 - 26436 £ per year.
At inspiring vet care, our people are at the heart of everything we do.
As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Scarsdale Veterinary Group is a leading veterinary provider in the Midlands, based in Derby.
We are committed to delivering exceptional veterinary care for pets, horses, and farm animals, with a focus on outstanding customer service and high-quality care.
Our largest practice, Pride Veterinary Centre, is a 24/7 hospital offering both first opinion and referral care across multiple disciplines.
We also operate additional veterinary practices in Derby, Nottingham, and Burton upon Trent, along with a dedicated farm and equine practice.
How you'll make a difference
Your role as Client Care Advisor at The Pride Veterinary Centre and sites will be very varied and fast paced.
We need applicants who have skills in remaining positive and professional at all times, regardless of what is happening around them and their current workload.
You will be taking referral calls from other practices, making appointments, assisting clients with queries on the phone as well as in person, reassuring clients, listening to their needs, taking payments, and solving problems.
Attention to detail is essential, as is enjoyment of being in a busy customer care role.
As the appointments within the Referrals side of the practice aren’t the usual check-up or vaccination, the pets and their owners may have travelled some distance to be with us in order to obtain the best specialist care.
Having consideration for this added element to their visit would be a helpful aptitude.
You might be a great fit if...
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
- How we'll support you
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
- Up to £26,436 per annum
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor (FTC/40hrs)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Inspiring Vet Care. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Inspiring Vet Care before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Care Advisor (FTC/40hrs)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Inspiring Vet Care:Your cover letter is your chance to shine! Tell us why you want to work at Inspiring Vet Care specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Inspiring Vet Care!
How to prepare for a job interview at Inspiring Vet Care
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
