At a Glance
- Tasks: Be the friendly face of our vet care, helping clients and their pets every day.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Flexible part-time role with clear pathways for career progression.
- Why this job: Make a real difference in the lives of pets and their owners while developing your career.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 12 - 12 £ per hour.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Your role as Client Care Advisor will be for the south hub practices in Stapenhill, Hilton, Mickleover. The role will be very varied with no two days being the same. If you are looking for a challenge and the ability to make a difference, this is the role for you!
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You will be taking phone calls, making appointments, assisting clients with queries, reassuring clients, listening to their needs, taking payments, solving problems and generally 'being there' for our clients.
This is a flexible, part time role on a fixed term contract for 13 months working 18.5 hours per week. However, we would be happy to consider a job share. The shifts vary to fit in with the business needs but will be between 8.30am and 7.00pm Weekdays and 8.30am and 6pm on Saturday.
You Might Be a Great Fit If...
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Client Care Advisor employer: Inspiring Vet Care
At Inspiring Vet Care, we prioritise our people and their development, making us an exceptional employer in the veterinary sector. Located in the vibrant south hub practices of Stapenhill, Hilton, and Mickleover, we offer a supportive work culture with clear career pathways, ongoing learning opportunities, and a strong focus on employee wellbeing. With generous benefits including enhanced annual leave, family-friendly policies, and a commitment to community and continuous improvement, we empower our Client Care Advisors to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor
✨Tip Number 1
Get to know the company! Research inspiring vet care and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Care Advisor, you'll be the first point of contact for clients. Role-play with friends or family to get comfortable handling various scenarios and queries.
✨Tip Number 3
Be proactive during your interview! Ask questions about the team dynamics and how they support each other. This shows you're not just looking for a job, but a place where you can contribute and grow.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're tech-savvy and ready to embrace the digital side of client care.
We think you need these skills to ace Client Care Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for animal care and client service. A friendly tone can make a big difference!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles. We’re looking for someone who can manage multiple tasks and provide excellent service, so give us examples that showcase your skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the Client Care Advisor role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our amazing team there!
How to prepare for a job interview at Inspiring Vet Care
✨Know the Company Inside Out
Before your interview, take some time to research inspiring vet care. Understand their mission, values, and what makes them the UK's number one vet care provider. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Care Advisor, excellent communication is key. Prepare examples from your past experiences where you've successfully handled client queries or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've had to manage multiple tasks or solve problems in a busy environment. Be ready to discuss how you prioritised tasks and what strategies you used to ensure everything ran smoothly. This will highlight your ability to thrive in a dynamic role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for development, or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the team.
