At a Glance
- Tasks: Assist clients with queries, manage appointments, and provide exceptional customer service.
- Company: Leading veterinary provider in the Midlands, dedicated to high-quality pet care.
- Benefits: Generous annual leave, healthcare cash plan, and professional development opportunities.
- Other info: Dynamic work environment with clear career progression and a values-led culture.
- Why this job: Join a supportive team and make a real difference in pet owners' lives.
- Qualifications: Strong communication skills and experience in customer service roles.
The predicted salary is between 26436 - 26436 £ per year.
Location: Scarsdale Vets, Pride Park
Contract: Full-Time, Fixed-Term (12 months)
Scarsdale Veterinary Group is a leading veterinary provider in the Midlands, based in Derby. We are committed to delivering exceptional veterinary care for pets, horses, and farm animals, with a focus on outstanding customer service and high-quality care. Our largest practice, Pride Veterinary Centre, is a 24/7 hospital offering both first opinion and referral care across multiple disciplines.
How you'll make a difference:
Your role as Client Care Advisor at The Pride Veterinary Centre and sites will be very varied and fast paced. We need applicants who have skills in remaining positive and professional at all times, regardless of what is happening around them and their current workload. You will be taking referral calls from other practices, making appointments, assisting clients with queries on the phone as well as in person, reassuring clients, listening to their needs, taking payments, and solving problems. Attention to detail is essential, as is enjoyment of being in a busy customer care role. As the appointments within the Referrals side of the practice aren’t the usual check-up or vaccination, the pets and their owners may have travelled some distance to be with us in order to obtain the best specialist care. Having consideration for this added element to their visit would be a helpful aptitude.
You might be a great fit if…
- You are a friendly, organised, and customer-focused individual who enjoys working as part of a team.
You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How we'll support you:
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team:
- 6.6 weeks' annual leave
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Up to £26,436 per annum
Client Care Advisor (40hrs) employer: Inspiring Vet Care
Scarsdale Veterinary Group is an exceptional employer, offering a dynamic and supportive work environment at the Pride Veterinary Centre in Derby. With a strong focus on employee development, you will enjoy clear career pathways, ongoing training, and a values-led culture that prioritises care and community. Additionally, our generous benefits package, including enhanced annual leave and a healthcare cash plan, ensures that you are well-supported both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor (40hrs)
✨Tip Number 1
Get to know the company! Research Scarsdale Vets and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Care Advisor, you'll need to be friendly and professional. Role-play with a friend or family member to get comfortable handling various customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle the fast-paced environment at Pride Veterinary Centre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at Scarsdale Vets.
We think you need these skills to ace Client Care Advisor (40hrs)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to help clients, as this is key for a Client Care Advisor.
Be Detail-Oriented:Attention to detail is crucial in our fast-paced environment. Share examples of how you've managed multiple tasks while keeping everything organised and accurate.
Keep It Professional Yet Friendly:Your application should reflect a warm and welcoming tone. We’re looking for someone who can maintain professionalism while being approachable, so let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Inspiring Vet Care
✨Know the Company Inside Out
Before your interview, take some time to research Scarsdale Veterinary Group and its values. Understand their commitment to exceptional veterinary care and customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Client Care Advisor, you'll be interacting with clients regularly. Prepare examples from your past experiences where you've demonstrated excellent communication and problem-solving skills. Think about times when you had to manage multiple tasks or reassure a worried client.
✨Stay Positive and Professional
The role can be fast-paced and sometimes stressful. During the interview, convey your ability to remain calm and professional under pressure. Share strategies you use to maintain a positive attitude, even when things get hectic.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about the team dynamics at Pride Veterinary Centre or how they support ongoing learning and development for their staff. This demonstrates your proactive attitude and eagerness to grow within the company.
