At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and maintain a tidy reception area.
- Company: Join IVC Evidensia, the leading veterinary care group in the UK and Europe.
- Benefits: Enjoy 6.6 weeks' annual leave, healthcare cash plan, and discounts on pet care.
- Other info: Flexible part-time hours with clear career progression opportunities.
- Why this job: Make a difference in animal care while working in a supportive team environment.
- Qualifications: Friendly, organised, and customer-focused with excellent communication skills.
The predicted salary is between 12 - 15 £ per hour.
Role: Veterinary Receptionist
Location: Manor Vets, Cradley Heath
Contract: Part-Time, Permanent
We are located in the West Midlands on the outskirts of Birmingham. All branches have great transport links into Birmingham city centre. We are also very lucky to have some beautiful rural areas near too such as Kinver, Clent Hills and the Lickey Hills. Manor Vets has 6 branches in and around the Birmingham area.
Between our surgeries, we offer a CT scanning, digital x-ray, ultrasound, digital dental x-ray, endoscopy, ECG and in house haematology, biochemistry, and blood gases.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
The role is varied, primarily managing the 'front of house'. This includes welcoming clients and their pets, scheduling appointments, taking payments, managing client records, maintaining the cleanliness of reception and consulting areas, and also lots more.
This is a part-time permanent role working 15 hours per week. There will be a variety of morning, afternoon and evening shifts between 8.00-7.30pm that could be at any of our 6 sites. Bank holidays are on a rota system.
You might be a great fit if...
- You are a friendly, organised, and customer-focused individual who enjoys working as part of a team.
- You’ll bring excellent communication skills and a professional, welcoming manner.
- Experience in a customer-facing role, with a strong focus on service and attention to detail.
- The ability to manage multiple tasks effectively in a busy environment.
- A collaborative approach and willingness to support colleagues.
- A proactive attitude, with openness to feedback and learning.
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team.
- Clear career pathways with progression opportunities within client care and practice leadership roles.
- Ongoing learning and development supported by experienced colleagues and practice teams.
- A values-led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.6 weeks' annual leave FTE.
- Additional annual leave for your birthday, which will be added to your holiday allowance.
- Increasing annual leave accrued through length of service.
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pension scheme.
- Discounted staff pet care.
- Voluntary benefits: choose from a range of benefits to suit you.
- Access to discounts/cashback with hundreds of participating retailers.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Part-Time Veterinary Front Desk | Welcoming & Team-Focused in Cannock employer: Inspiring Vet Care
At IVC Evidensia, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment for our veterinary receptionists. Located in the picturesque West Midlands, our team enjoys access to beautiful rural areas while benefiting from clear career pathways, ongoing learning opportunities, and a values-led culture that prioritises care and community. With generous annual leave, enhanced family-friendly policies, and a commitment to employee wellbeing, we empower our staff to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Veterinary Front Desk | Welcoming & Team-Focused in Cannock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Manor Vets and IVC Evidensia. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Show your personality! When you’re at the interview, let your friendly and welcoming nature shine through. Remember, they’re looking for someone who fits into their team-focused environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Manor Vets.
We think you need these skills to ace Part-Time Veterinary Front Desk | Welcoming & Team-Focused in Cannock
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and welcoming nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight any customer-facing roles you've had in the past. We love seeing how your experience aligns with our values of service and teamwork, so be specific about what you’ve done!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff—just the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Manor Vets!
How to prepare for a job interview at Inspiring Vet Care
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like scheduling appointments and managing client records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
As this role is all about being welcoming and customer-focused, think of examples from your past experiences where you've excelled in communication and teamwork. Be ready to share how you’ve handled difficult situations with clients or supported your colleagues.
✨Prepare for Common Questions
Anticipate questions related to customer service and multitasking. For instance, be prepared to discuss how you would manage a busy reception area or deal with an upset client. Practising your answers can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
