At a Glance
- Tasks: Lead a dynamic warehouse team to ensure timely and accurate order fulfilment.
- Company: Join Pet Drugs Online, a top UK online pet pharmacy with a supportive culture.
- Benefits: Enjoy competitive salary, 5 weeks annual leave, and employee discounts.
- Other info: Dog-friendly workplace with ongoing learning and career development opportunities.
- Why this job: Make a real impact in a growing e-commerce business while developing your leadership skills.
- Qualifications: Experience in warehouse operations and strong communication skills required.
The predicted salary is between 29580 - 29580 £ per year.
Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently.
As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing e‑commerce business with the strength and expertise of a leading veterinary care organisation.
We're looking for an experienced Warehouse Team Leader to lead our fulfilment operation, ensuring customer orders are picked, packed and dispatched safely, accurately and on time.
You'll play a key role in balancing workloads, supporting your team, maintaining stock accuracy and driving operational performance across a busy e‑commerce warehouse.
Reporting to the Warehouse Manager, the Warehouse Team Leader will ensure stock is available when needed, customer orders are fulfilled within expected timeframes, and operational standards continue to improve.
How You’ll Make a Difference
As Warehouse Team Leader, you'll oversee the day‑to‑day performance of the warehouse operation, leading your team to deliver excellent service, maintain high levels of accuracy and ensure customer orders leave the warehouse on time.
Working closely with colleagues across the business, you'll support continuous improvement, coach team members, monitor operational performance and help create a safe, efficient and positive working environment.
- Working Pattern
- 40 hours per week across 7 days, including one weekend per month
- Weekend shifts between 7:00 am – 3:30 pm
Key Responsibilities
- Lead, motivate and develop the warehouse team through coaching, 1:1s and performance reviews
- Plan shift resource to meet operational demand and maximise labour efficiency
- Ensure customer orders are picked, packed and dispatched accurately, on time and in full (OTIF)
- Monitor warehouse KPIs, including labour efficiency and dispatch performance
- Support continuous improvement initiatives to increase efficiency and reduce errors
- Ensure warehouse processes comply with Health & Safety, quality standards and audit requirements
- Work collaboratively with other departments and Team Leaders to maintain consistent working practices
- Oversee inbound and outbound stock processes, prescription dispatches and end‑of‑day courier activities
- You Might Be a Great Fit If…
- Experience working within a warehouse or retail environment
- Experience managing throughput within a pick and pack operation
- Experience using ERP systems
- Good Microsoft Office skills, including Word, Excel and Power Point
- Strong communication, organisational and problem‑solving skills
- A customer‑first mindset and attention to detail
- The ability to prioritise workload, manage stakeholders and support team performance
- A valid Forklift licence
Desirable
- Previous Team Leader experience
- Experience using Khaos Control
- Experience working within an e‑commerce environment
- How We’ll Support You
- Salary of £29,580
- The opportunity to lead and develop a high‑performing warehouse team
- Ongoing learning and development opportunities
- A collaborative culture focused on continuous improvement and operational excellence
- Supportive leadership and opportunities to develop your career within a growing business
What We Offer Our Team
- 5 weeks’ annual leave plus bank holidays
- Additional holiday entitlement with length of service
- Your birthday as a paid day off
- Company pension scheme (Employee 5 % / Employer 3 %)
- Healthcare Cash Plan
- Employee Assistance Programme and wellbeing support
- Family‑friendly policies
- Cycle to Work scheme
- Staff discounts on products and veterinary services
- Access to employee discounts and cashback offers
- Free parking
- Regular engagement activities and company events
- Dog‑friendly workplace
We're committed to supporting our people through career development opportunities, wellbeing initiatives and a culture where everyone can thrive.
Whether you're progressing your warehouse leadership career or looking for your next challenge, Pet Drugs Online offers the support, opportunity and community to help you grow.
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