Order to Cash Lead, Global Business Services (GBS) in Bristol

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long‑term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.

As the GBS Order to Cash Lead your primary responsibilities are to oversee the end‑to‑end OTC operations within a multi‑entity international environment. The role will be responsible for managing OTC operations ensuring service delivery through our outsourced business partner, Genpact, meets expectations from a performance (KPIs), efficiency and accuracy and reconciliations perspective. In addition, the OTC Global Process Owner will report into this role and together you will be responsible for driving operational excellence and maintaining alignment with our business goals.

You will focus on driving a culture of continuous process improvement and leverage technology and automation tools to optimise process, workflows and to reduce manual/transactional activities. You will also partner with our Genpact OTC management team, country and regional CFO network in ensuring delivery of our OTC operations meets expected outcomes. Your role will ensure timely execution of processes across regions and monitor SLAs, KPIs and compliance metrics ensuring continuous improvement and prompt issue resolution.

You will implement best practices and support global standardisation of OTC policies and procedures while focusing on stakeholder engagement, compliance and risk management. This role is a senior leadership role within GBS and as part of the GBS management team you will help ensure consistent and efficient OTC operations and will also ensure that our month‑end close process for OTC is accurate and done in compliance with IFRS and GAAP statutory requirements. In this role you will help shape the evolution of our global OTC function at this critical time for IVC Evidensia. IVC Evidensia are going through an exciting period of significant change, and you will need to embrace and drive that change.

This role requires a combination of strong relationship management skills, leadership skills, extensive knowledge of OTC practices, procedures and technology, the ability to navigate complex balance sheet processes and procedures, as well as the ability to collaborate with cross‑functional teams and stakeholders in a rapidly evolving organisation.

• Key Accountabilities / Responsibilities

• Oversee all OTC operational activities from a performance (KPIs), efficiency and accuracy perspective ensuring accurate and timely management of GBS OTC activities for multiple countries and regions.
• Full accountability for the Order to Cash outsource provider performance.
• Develop and implement a global strategy for GBS OTC processes with the support of the OTC Global Process Owner.
• Maintain accurate reporting for all OTC costs with the support of our Contracts Manager and report same to GBS Management.
• Establish and maintain strong relationships with regional & country CFOs, Group Finance and Genpact management to ensure seamless balance sheet reporting delivery.
• Ensure compliance with global group policies, regulations and reporting requirements in each country within your region.
• Drive process improvements to enhance efficiency, accuracy, and scalability of balance sheet reporting.
• Stay updated with finance IFRS/GAAP legislation, industry trends, and emerging technologies in global accounting management.
• Collaborate with cross‑functional team management, including GPO, finance, legal, and IT, to streamline month‑end close processes and data integration.
• Develop and monitor key performance indicators (KPIs) and metrics to assess month‑end reporting performance and ensure service level agreements (SLAs) are met.
• Manage relationships with external & internal auditors, tax authorities, and other stakeholders for audits and compliance checks in collaboration with our GBS Statutory Accounting & Audit Lead.
• Stay informed about industry best practices and participate in professional networks or associations to foster knowledge exchange.

• Experience / Qualifications

• Qualified Accountant (CPA, ACCA, CIMA).
• Minimum of 7+ years of progressive accounting experience with preferential 3+ years’ experience in a leadership role in a global finance environment.
• Minimum 5+ years experience in dealing with and managing outsourced accounting operations with service providers.
• Proven track record of effective leadership and a strong behavioural profile in a complex OTC function, including working with external partners and leading change.
• Extensive knowledge across the full OTC process, including but not limited to month‑end close, tax, treasury, commercial finance and group reporting.
• Strong knowledge of global finance reporting, regulations and compliance requirements across multiple countries and regions.
• Extensive experience in managing relationships within a finance reporting environment.
• Strong leadership and people management skills, with the ability to lead and motivate a diverse team.
• Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Strategic thinking and problem‑solving abilities to drive process improvements and optimise OTC operations.
• Strong analytical skills to assess finance data, identify trends, and make data‑driven decisions.
• Understanding of data protection regulations and confidentiality requirements in handling financial information.
• Proficient in using MS Office applications, particularly Excel & PowerBi, for data analysis and reporting.
• Continuous learning mindset to stay updated with changes in global finance regulations and best practices.

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

What We Offer

• Work‑life balance
• 26 days annual leave
• Cycle to Work scheme
• Initiatives focused on employee wellbeing
• Pension
• Discretionary Bonus
• Discounted staff pet care
• Dog Friendly office
• Free Parking available at Head Office

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.