At a Glance
- Tasks: Provide top-notch customer service and assist clients with their needs.
- Company: Join Pet Drugs Online, a leading supplier of affordable pet products.
- Benefits: Enjoy 5 weeks holiday, discounts, and a supportive work environment.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Make a difference in pet care while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Location: Keynsham, Bristol (hybrid – working on site a minimum of 3 days per week)
About the company
Pet Drugs Online is one of the UK’s biggest and most trusted suppliers of affordable veterinary medicines and pet products. We are part of IVC, the UK and Europe’s largest veterinary group. Our aim is simple – to provide the very best for the nation’s pets and to give customers a fantastic experience.
About the role
The main purpose of this role is to contribute to a thriving Customer Service and Sales team by providing excellent customer services and meeting the needs of clients who need assistance. You will interact with our customers online, aiming to provide them with memorable first‑contact resolutions every day.
Responsibilities:
- Take inbound customer sales and service calls
- Liaise with company suppliers to arrange collections, deliveries, item repairs, correspondence and email management as needed
- Help customers register online and process their orders
- Communicate with customers about their orders, including any delays or changes in delivery
- Investigate and resolve customer complaints quickly and patiently
- Maintain thorough and accurate customer service records
Working hours:
Shift pattern: 8:00 am – 4:30 pm or 8:45 am – 5:15 pm (alternating weekly). Saturdays: one in every three Saturdays.
Qualifications & Skills:
- Experience working in an omni‑channel centre
- Effective communication skills
- Problem‑solving skills
- Time‑management skills
- Experience managing own performance against KPIs
- Driven by results and the delivery of a quality service
- Ability to model our values and behaviours to customers
- Enjoy working within a fast‑paced environment and adaptable to changing priorities
- Supportive and approachable nature
- Competence to work unsupervised and collaboratively as part of a team
Benefits:
- 5 weeks holiday (increasing with service) plus bank holidays
- Paid day off on your birthday each year
- Discounts across most products and discounted veterinary fees within IVCE practices – up to 50% discount
- Bring your dog to work
- Company pension – Employee 5 % / Employer 3 %
- EAP and wellbeing programmes
- Family‑friendly policies
- Access to our rewards platform (discounts with a wide variety of retailers)
- Cycle to Work scheme
- Healthcare Cash Plan scheme
- Engagement activities
- Casual dress
- Company events
- Free parking / on‑site parking
- Referral programme
- Sick pay
- Store discount
- Work from home
Job type: Full‑time, permanent
Location and commute: Bristol BS31 2ED – you must be able to commute reliably or plan to relocate before starting work (required).
Customer Service Agent in Bristol employer: Inspiring Vet Care
Pet Drugs Online is an exceptional employer located in Keynsham, Bristol, offering a vibrant work culture that prioritises employee well-being and development. With generous benefits such as 5 weeks of holiday, a paid day off for your birthday, and discounts on veterinary services, we foster a supportive environment where team members can thrive. Our commitment to a hybrid working model allows for flexibility while ensuring that our staff are engaged and valued within the UK's largest veterinary group.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Inspiring Vet Care. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Inspiring Vet Care before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Inspiring Vet Care:Your cover letter is your chance to shine! Tell us why you want to work at Inspiring Vet Care specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Inspiring Vet Care!
How to prepare for a job interview at Inspiring Vet Care
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
