At a Glance
- Tasks: Be the friendly face of our vet practice, managing appointments and client communications.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and ongoing learning opportunities.
- Other info: Supportive team environment with clear career progression and a focus on community.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Excellent communication skills and experience in customer service are essential.
The predicted salary is between 18176 - 18176 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Receptionist to join our team at Haydon Veterinary Centre on a part-time basis. Our patients include cats, dogs, rabbits, small furries and the occasional chicken, offering plenty of variety throughout the day. Our nursing team is incredibly supportive and hands‑on, assisting in all areas of the practice to ensure the clinical team can focus on delivering exceptional patient care. We also operate our own ambulance, enabling house visits, alongside a nurse‑led community visiting service that allows us to actively support the local community.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.
Working Pattern
Monday to Friday, 9:00am – 2:00pm (30‑minute unpaid break)
Key Responsibilities
- Welcoming clients and their pets with warmth, care and professionalism
- Managing face‑to‑face, telephone and email enquiries efficiently
- Booking and coordinating appointments across the clinical team
- Handling payments and client records accurately
- Supporting clients during sensitive or emotional situations with compassion
- Working closely with vets and nurses to ensure smooth daily operations
- Managing multiple tasks in a fast‑paced environment while maintaining attention to detail
- Keeping the waiting area and reception clean, tidy and stocked with support materials
You Might Be a Great Fit If…
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer‑facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
- A key client‑facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values‑led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks’ annual leave plus your birthday off (FTE)
- Increasing holiday allowance based on length of service
- Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
Up to £18,176 per annum
