At a Glance
- Tasks: Deliver exceptional customer care while managing appointments and supporting clients with their pets.
- Company: Join the UK's number one vet care provider, dedicated to healthier animals and happier owners.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Other info: Flexible full-time or part-time hours available in a dynamic, supportive environment.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Exceptional customer service skills and a friendly, approachable attitude are essential.
The predicted salary is between 25000 - 27500 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are looking for a friendly and approachable Veterinary Receptionist and Customer Care administrator to join our team on a full‑time or part‑time basis.
Responsibilities- Responsible for liaising with clients and clinical staff to deliver an exceptional standard of customer care.
- Meeting and greeting clients and their pets.
- Managing appointments and diaries.
- Handling telephone and email enquiries.
- Processing payments for services and products.
- Overseeing cash handling and end‑of‑day banking.
- Maintaining a clean, safe, and welcoming environment.
- Assisting with dispensing medications and handling pets when required.
- Working closely with veterinary staff to ensure smooth daily operations.
- Managing pet insurance details and monitoring vaccination status.
- Coordinating future appointments and promoting pet health care memberships.
- Dealing with emergencies and critical cases.
Ideally this role is full time up to 40 hours per week over 5 days; however we can also consider part time hours for this role. There will be various shifts with opening and closing times on weekdays 8am-7:30pm and the shifts will consist of an early morning shift and a late evening shift plus a weekend rota 1 in 5 to cover Saturday and Sunday from 9:00am to 2:00pm.
Ideal CandidateWe are looking for someone with exceptional customer service skills as you will be the first point of contact for clients. You must have a friendly, welcoming demeanor, excellent attention to detail, be a confident communicator via phone, face to face, and email, be patient, a team player, and be proficient in Microsoft Office packages. Experience in the veterinary or health care sector is preferable. Will suit someone who is used to working in a high‑paced environment that is willing to multi‑task. Must have confident clear IT skills.
Benefits- 6.6 Weeks annual leave.
- Additional annual leave for your birthday which will be added to your holiday allowance.
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay.
- Cycle to work scheme.
- Initiatives focused on employee wellbeing.
- Non-accidental injury support.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers.
- Pension scheme.
- Discounted staff pet care.
- Up to £27,500 PA.
Veterinary Receptionist/Customer Care Admin in Antrim employer: Inspiring Vet Care
At Inspiring Vet Care, we pride ourselves on being the UK's leading veterinary provider, where our team is central to delivering exceptional care for over 2 million animals. Our supportive work culture fosters employee growth through comprehensive training and development opportunities, alongside generous benefits such as enhanced annual leave, family-friendly policies, and a focus on wellbeing. Join us in a role that not only offers meaningful engagement with clients and their pets but also provides a rewarding environment in which to thrive professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist/Customer Care Admin in Antrim
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Inspiring Vet Care. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Inspiring Vet Care before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Veterinary Receptionist/Customer Care Admin in Antrim
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Inspiring Vet Care:Your cover letter is your chance to shine! Tell us why you want to work at Inspiring Vet Care specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Inspiring Vet Care!
How to prepare for a job interview at Inspiring Vet Care
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
