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For Companies At a Glance
- Tasks: Lead a small team in enhancing client services and after-sales operations.
- Company: Join a renowned British fine jewellery designer with a strong reputation.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Why this job: Be part of a creative industry and make a difference in customer experiences.
- Qualifications: Experience in retail operations and strong leadership skills.
- Other info: 1-year contract with potential for growth in a dynamic setting.
The predicted salary is between 36000 - 60000 Ā£ per year.
The client is a premier British fine jewellery brand known for striking colour combinations and precious gemstones. They are seeking an Operations Manager for a 1āyear contract to support the retail team in London.
After-sales and Client Services
Oversee client services operations and people management.
Ensure seamless afterāsales processes and communicate with the retail team to deliver an exceptional customer experience.
Act as point of contact for wholesale accounts with repair queries or escalations.
Identify ways to enhance the client services department and suggest new working methods aligned with business goals.
Stock
Oversee perpetual stock takes and ensure all stock is incorporated into rolling stock takes.
Resolve any queries or discrepancies that arise.
Count accessories once a month and maintain accurate levels.
Support various departments with internal and external stock movements.
Manage consignment pieces.
Secure stock operations and processes, enhancing stock security.
Fulfil all Far Fetch orders in full.
Support retail with web order fulfilment.
Operations
Understand shipping and customs compliance and processes with various shipping companies.
Explore ways to streamline operations and optimise shipping options to enhance customer service levels.
Maintain packaging levels in the warehouse and at the store, managing callāins and reorders.
Oversee all aspects of brand collateral.
Support the retail team with operational elements ināstore so the store can function optimally.
Oversee onboarding, QC and assay of stock before handing to the merch team.
Manage ERP tickets to ensure they\āre actioned and closed.
Manage loyalty voucher scheme and staff wear pieces.
Work with the wholesale team on booking wholesale orders, invoicing and deliveries.
Onboard new colleagues or leavers.
Support MD with any HR matters.
Support various projects as required.
Admin tasks for the business.
Health, Safety and Security
Ensure Health & Safety policy and practice align with current legislation.
Manage security procedures, training and management of store security functions.
Maintain robust fire procedures, emergency evacuation protocols and liaise with the managing agent for best practice.
Adhere to Health & Safety regulations and implement general and fire risk assessment recommendations across all locations.
Negotiate and organise centralised H&S inspections, maintenance or alarm contracts and monitor reports before distribution.
Investigate, record and report accidents to prevent future incidents.
Understand operational elements of alarms (fire/security) and coordinate with the retail manager.
Aims and Values
CustomerāFirst: Deliver outstanding, personal service and loyalty.
Caring: Treat colleagues with respect and foster a supportive environment.
Fastāpaced: Operate with agility and entrepreneurial spirit.
Exceptional: Continuously learn, challenge and add value to the business.
Skills + Attributes required
Proficient in Microsoft Office 365.
Experience with delivery portals such as DHL, FedEx.
Numerical and intermediate Excel skills.
Good analytical skills.
Exceptional organisational skills.
Able to multiātask and prioritise.
Accuracy and attention to detail.
Comfortable with using stock and IT systems (full training will be given).
Canādo attitude and happy team player.
Personable, positive and approachable.
Honest, straightforward and problemāsolving.
Enjoy working in a creative environment and have a sense of humour.
Insatiable learner.
What we offer
Team socials.
Birthday day off.
Jewellery loyalty scheme.
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Retail Operations Manager employer: Inspiring Search
Contact Detail:
Inspiring Search Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Retail Operations Manager
āØTip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for a new opportunity. You never know who might have the inside scoop on a job opening or can put in a good word for you.
āØTip Number 2
Prepare for interviews by researching the company and its culture. Since this role is all about client services, think of examples from your past experiences that showcase your skills in managing teams and enhancing customer satisfaction.
āØTip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable talking about your experience and how it aligns with the Retail Operations Manager role. This will help you articulate your thoughts clearly when it counts.
āØTip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about landing that Retail Operations Manager gig!
We think you need these skills to ace Retail Operations Manager
Some tips for your application š«”
Show Your Personality: We want to see the real you! Make sure your application reflects your personality and attitude, as these are key in a small team. Donāt be afraid to let your unique style shine through.
Tailor Your Application: Take the time to customise your CV and cover letter for the Retail Operations Manager role. Highlight your relevant experience in after-sales and client services, and how it aligns with what our client is looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless itās relevant!
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, itās super easy!
How to prepare for a job interview at Inspiring Search
āØKnow Your Stuff
Make sure youāre well-versed in the specifics of retail operations. Brush up on key metrics, client service strategies, and after-sales processes. This will show that youāre not just a candidate, but someone who truly understands the role.
āØShow Your Personality
Since the job involves working in a small team, let your personality shine through. Be genuine and approachable during the interview. Share examples of how your attitude has positively impacted team dynamics in previous roles.
āØPrepare for Scenario Questions
Expect questions that ask how you would handle specific situations in retail operations. Think of past experiences where you successfully managed client services or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
āØAsk Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the companyās culture, team dynamics, or future goals. This shows your interest in the role and helps you gauge if itās the right fit for you.
