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- Tasks: Provide top-notch customer service and support to medical professionals over the phone.
- Company: Join a historic not-for-profit organisation at Canary Wharf, dedicated to the medical community.
- Benefits: Starting salary of £31,726, hybrid work options, and a supportive team environment.
- Why this job: Make a difference in the medical field while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Exciting opportunity with career growth in a dynamic contact centre.
The predicted salary is between 19036 - 22416 £ per year.
Are you looking to join a brilliant organisation that represents the medical and dental communities? Based in an iconic building at Canary Wharf, overlooking the Thames, our client is the first and oldest organisation of its kind in the world. They are a not-for-profit mutual membership organisation who exist solely to provide a service to their members who all work for the medical community.
About the Role: They are currently recruiting Membership Services Advisors (MSAs) to work in their Membership Services department. They are looking for Hybrid (Canary Wharf) and Remote (home based) advisors to join their growing team, providing high quality telephone customer service in a very complex industry. This role will commence in March 2026 and the starting salary is £31,726.
The Membership Services department manage all aspects of their member’s subscriptions, from simple queries such as taking payments, to handling more complex issues such as providing advice on levels of membership. The role is within a busy contact centre and is predominantly telephone based, with some administration work to be completed after each call. Within the Contact Centre you will provide advice on levels of indemnity.
Membership Services Advisor employer: Inspiring Search
Contact Detail:
Inspiring Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Advisor
✨Tip Number 1
Get to know the organisation inside out! Research their history, values, and the services they provide. This will not only help you in interviews but also show your genuine interest in becoming a Membership Services Advisor.
✨Tip Number 2
Practice your telephone skills! Since this role is predominantly phone-based, make sure you're comfortable speaking clearly and confidently. You could even do mock calls with friends to get the hang of it.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about scenarios where you've handled complex queries or provided excellent service. We want to hear your stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Membership Services Advisor
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the medical and dental communities! In your application, mention why you’re excited about joining a not-for-profit organisation that supports these fields. A little passion goes a long way!
Tailor Your CV: Make sure your CV is tailored to the Membership Services Advisor role. Highlight any relevant experience in customer service, especially in complex environments. We want to see how your skills match what we’re looking for!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you articulate your thoughts without unnecessary fluff. Show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Inspiring Search
✨Know Your Stuff
Familiarise yourself with the medical and dental communities, as well as the specific services offered by the organisation. Understanding their membership structure and common queries will help you answer questions confidently.
✨Practice Active Listening
During the interview, show that you can listen attentively. This role involves providing high-quality customer service, so demonstrating your ability to understand and respond to complex issues will be key.
✨Showcase Your Communication Skills
Since the role is predominantly telephone-based, practice clear and concise communication. Prepare examples of how you've successfully handled customer queries in the past, especially in challenging situations.
✨Prepare Questions
Have a few thoughtful questions ready about the role and the organisation. This shows your genuine interest and helps you assess if it's the right fit for you. Ask about team dynamics or how they support their advisors in handling complex member issues.