Graduate B2B Accounts Coordinator

Working Hours give clear updates and follow through on queries or complaints. Attend client reviews and meetings, record actions and escalate concerns promptly.

Operations and project coordination

• Log instructions and coordinate reactive repairs, planned preventive maintenance and project activities with engineers, subcontractors and managers.
• Confirm access, priorities, deadlines and the next action on each job.
• Track work from initial enquiry to completion and aftercare, including parts, approvals, return visits and handovers.
• Keep schedules and client portals current, and flag delays or resource issues early.
• Check job reports for missing information and help assemble certificates, photographs and completion packs.
• Refer technical decisions and safety concerns to the appropriate qualified colleague.

Quotations and commercial administration

• Help prepare quotations using engineer findings, approved rates and supplier prices.
• Follow up proposals, record decisions and obtain the required approvals for orders, variations and additional work.
• Support purchase orders, material sourcing, cost tracking and accurate invoicing.
• Work with Finance and Supply Chain to resolve queries, progress completed but un-invoiced jobs and protect agreed margins.

Business development and client onboarding

• Research prospective clients and sectors, maintain prospect records and support agreed outreach, introductory meetings and proposals.
• Help identify suitable opportunities within existing accounts, including maintenance and renewable energy services.
• Support new client onboarding by gathering site details, contacts, service requirements, purchase order processes and reporting expectations.
• Coordinate the handover so colleagues can deliver what has been agreed.

Marketing and improvements

• Work alongside our IT department and relevant colleagues on social media content, email campaigns, client brochures, presentations and case studies that explain the business’ services clearly.
• Bring fresh ideas, gather approved project information and help track enquiries and campaign results.
• Obtain the appropriate approval before publishing content or using client information and images.
• Use client feedback and account data to suggest practical improvements to service, reporting and departmental growth.
• Help trial agreed changes and assess whether they work.
• Maintain accurate records in BigChange JobWatch and other company systems.

Follow the company’s confidentiality, information security, quality, safety and purchasing procedures, and work within your agreed authority.

What You Will Bring:

We welcome graduates from a range of subjects. Business, management, marketing, engineering, building services, project management and environmental or sustainability studies are particularly relevant. Your enthusiasm for serving clients, ability to learn and evidence of initiative will matter alongside your qualification.

Essential Qualities:

• A real interest in customer service and a career managing business client relationships in the plumbing, heating and renewables industry.
• Clear written and verbal communication, active listening and the confidence to engage professionally with different people.
• Good organisation, attention to detail and reliable follow-up when handling several tasks or deadlines.
• Initiative, practical problem solving and a willingness to ask for guidance and act on feedback.
• Confidence with everyday digital tools, including email, Word and Excel, and a willingness to learn new systems and work with figures.
• A collaborative approach and the ability to explain how your studies, work or interests could contribute to the department.

Additional strengths we would welcome:

• You may bring one or more of the following. We do not expect you to have experience in every area.
• Customer-facing experience gained through employment, placements, volunteering or university activities.
• Project or event coordination, process improvement, research or data analysis.
• Engineering or technical knowledge, or an interest in energy efficiency and renewable technologies.
• Sales, business development, market research or an ability to identify commercial opportunities.
• Content creation, social media, design, email marketing or preparing clear presentations and brochures.