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- Tasks: Support clients with IT issues and gain hands-on experience in tech and cybersecurity.
- Company: Dynamic London-based IT services and cybersecurity consultancy.
- Benefits: Private health insurance, gym membership, ongoing training, and clear career progression.
- Why this job: Kickstart your IT career with real-world exposure and a supportive team.
- Qualifications: Basic IT knowledge, problem-solving skills, and a passion for technology.
- Other info: Fast-paced environment with opportunities to learn and grow in cybersecurity.
The predicted salary is between 25000 - 25000 £ per year.
Our client is a London-based IT services and cybersecurity consultancy, delivering tailored solutions across managed IT support, cloud services, and advanced cybersecurity. They help businesses stay secure, compliant, and operational through proactive monitoring and expert support.
Working with clients across sectors such as finance, healthcare, and professional services, they act as a trusted IT partner, combining technical expertise with a customer-first approach.
The Role
We are looking for a motivated and enthusiastic Junior IT Analyst to join our growing team. This is an excellent opportunity for someone starting their career in IT who is passionate about technology and cyber security. You will be the first point of contact for client support, helping to resolve IT issues while developing hands-on experience across infrastructure, cloud, and security environments.
How You’ll Spend Your Day
- Supporting client users via phone, email, and ticketing systems
- Diagnosing and resolving 1st line IT issues (hardware, software, networking)
- Logging, prioritising, and updating tickets in the helpdesk system
- Escalating complex issues to senior engineers when required
- Assisting with user account setup, permissions, and system access
- Supporting Microsoft 365 / cloud environments
- Helping monitor systems and flag potential issues proactively
- Learning and applying cybersecurity best practices
- Contributing to documentation and knowledge base articles
You’ll be working in a fast-paced, client-facing environment where no two days are the same.
What We’re Looking For
Personality & Mindset- Passion for IT and Cyber Security
- Strong willingness to learn and develop quickly
- Problem-solving mindset with attention to detail
- Excellent communication and customer service skills
- Positive, reliable, and proactive attitude
- Basic understanding of:
- Computer hardware and troubleshooting
- Operating systems (Windows/Mac)
- Networking fundamentals (Wi-Fi, IP, DNS basics)
- Common software packages (e.g. Microsoft Office)
- Exposure to helpdesk or IT support environments
- Interest in cybersecurity (threats, phishing, etc.)
- Familiarity with ticketing systems
- Any certifications (CompTIA, Microsoft, etc.)
Perks & Benefits
- Private Health Insurance
- Gym Membership
- Ongoing Training & Development:
- Internal mentoring and hands-on learning
- External certifications via CIISec / UK Cyber Security Council
- Exposure to cutting-edge technologies and leading UK businesses
- Work alongside an experienced, supportive team
- Clear progression path within IT and cybersecurity
Why Join Us
- Work with a company focused on proactive IT and cybersecurity, not just reactive support
- Gain exposure to real-world enterprise environments early in your career
- Be part of a team that values learning, trust, and technical excellence
Ideal Candidate Summary
This role is perfect for someone who:
- Is early in their IT career
- Is curious and eager to grow in cybersecurity
- Enjoys solving problems and helping people
- Wants real exposure, not just theory
Junior IT Analyst in Edinburgh employer: Inspiring Search
Contact Detail:
Inspiring Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Analyst in Edinburgh
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's a great way to meet people in the field and get your name out there. Plus, you never know who might have a lead on that perfect Junior IT Analyst role!
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to showcase your skills and connect with potential employers. Share articles about cybersecurity trends or your thoughts on tech developments to show your passion and knowledge.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle customer queries. This will help you feel more confident and ready to impress during those crucial conversations.
✨Tip Number 4
Apply through our website! We love seeing enthusiastic candidates who are eager to join our team. Make sure to highlight your passion for IT and cybersecurity in your application, and don’t hesitate to follow up if you haven’t heard back!
We think you need these skills to ace Junior IT Analyst in Edinburgh
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let your enthusiasm for IT and cybersecurity shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about starting your career in this field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Junior IT Analyst role. Highlight any relevant experience or skills you have, even if they’re from your studies or personal projects. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Inspiring Search
✨Know Your Tech Basics
Brush up on your understanding of computer hardware, operating systems, and networking fundamentals. Be ready to discuss how you would troubleshoot common IT issues, as this will show your passion for technology and your problem-solving mindset.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for client support, practice how you would communicate effectively with users. Think about examples where you've helped someone solve a problem, even if it’s not IT-related, to demonstrate your excellent communication skills.
✨Demonstrate Your Willingness to Learn
This role is all about growth, so express your eagerness to learn and develop quickly. Mention any relevant courses or certifications you’re interested in pursuing, like CompTIA or Microsoft, to show that you're proactive about your career.
✨Prepare Questions About Cybersecurity
Since the company focuses on cybersecurity, come prepared with questions about their approach to security threats and best practices. This shows your genuine interest in the field and helps you understand how you can contribute to their mission.