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- Tasks: Support operations and enhance customer experiences across the UK.
- Company: Exciting subscription-based platform connecting people through shared experiences.
- Benefits: Paid internship with potential for permanent role and valuable industry exposure.
- Why this job: Make a real impact by helping to build connections and tackle loneliness.
- Qualifications: Strong organisational skills, data analysis comfort, and a passion for community building.
- Other info: Gain hands-on experience in a dynamic startup environment with growth opportunities.
The predicted salary is between 500 - 1500 £ per month.
Are you highly organised, detail-obsessed and naturally proactive? Do you enjoy spotting patterns in data as much as creating brilliant real-world experiences for people? We are looking for an Operations & Customer Experience Intern to help power the engine behind the UK's fast-growing platform that matches strangers into small-group shared experiences in the real world. This is a paid internship with strong potential to develop into a permanent role.
We are a subscription-based experience platform operating across 12 UK cities. We match people through a 5-minute personality quiz and bring them together through curated shared experiences including:
- Dinner Club
- Electric Darts
- Bowling (Film Club (ODEON)
- Karaoke Quiz
- Jamie Oliver Cookery School
- Salsa Social
- Drinks Nights
Our mission is simple: Turn strangers into friends through small group shared experiences. We are building the infrastructure for real-world connection and behind every great experience is operational excellence.
This is a hands-on operations and customer role at the heart of the business. You will:
- Be a key part of delivering seamless weekly experiences across multiple UK cities
- Support our mobile-led customer service
- Analyse booking, conversion and churn data
- Ensure our internal systems (Stripe, dashboards, CRM, event sheets) are accurate and optimised
- Help us continuously improve the member journey
This role requires someone who thrives on ownership, structure, and precision.
Key Responsibilities
- Customer Experience
- Respond to member enquiries via mobile and email with warmth, clarity and efficiency
- Handle reschedules, booking edits and subscription queries
- Proactively identify friction points in the customer journey
- Manage weekly event setup across multiple cities
- Ensure group matching and venue communications are accurate
- Support venue coordination and operational checklists
- Track attendance and post-event follow-up
- Track trial performance, subscription conversions and churn
- Analyse booking trends across cities and formats
- Monitor Stripe subscription data and payment statuses
- Identify patterns and suggest operational improvements
- Maintain clean internal reporting dashboards
- Improve internal workflows
- Reduce manual errors
- Help document and refine repeatable operational systems
What We're Looking For
- Exceptionally organised with strong attention to detail
- Self-motivated and able to manage multiple moving parts
- Comfortable working with data and spreadsheets
- Analytical mindset - enjoys spotting trends and anomalies
- Calm under pressure
- Strong written communication skills
- Tech-comfortable (Google Sheets, Stripe, dashboards, CRM tools)
- Genuinely interested in people, social behaviour and community building
- Bonus (not essential):
- Experience in operations, events, hospitality or subscription businesses
- Basic data analysis skills (formulas, simple reporting, pattern spotting)
What You'll Gain
- Direct exposure to building and scaling a consumer subscription platform
- Experience in live operations across 12 UK cities
- Insight into partnerships with major hospitality brands
- Real ownership and responsibility (not just intern tasks)
- Exposure to startup growth, customer behaviour and data-driven decision making
- The opportunity to help build a platform tackling loneliness and social infrastructure
Who This Role Is Perfect For
- Someone who notices when something doesn't look quite right in a spreadsheet
- Takes pride in operational excellence
- Wants to understand how a consumer platform actually scales
- Cares about real-world human connection
- Is ambitious and ready to step up
- Is flexible with their working hours
Data Operations & Customer Experience Intern employer: Inspiring Search
Contact Detail:
Inspiring Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Operations & Customer Experience Intern
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews like a pro! Research the company, understand their mission, and think about how your skills can help them achieve their goals. We want to see your passion for turning strangers into friends shine through!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss data trends and how you’ve used data in past experiences. We love detail-obsessed candidates who can spot patterns and suggest improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for proactive individuals who are ready to take ownership of their role!
We think you need these skills to ace Data Operations & Customer Experience Intern
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your organisational skills in your application. We love detail-obsessed folks, so share examples of how you've managed multiple tasks or projects effectively.
Be Proactive in Your Approach: We’re looking for someone who’s naturally proactive. In your application, mention times when you took the initiative to solve a problem or improve a process. It’ll show us you’re ready to take ownership!
Communicate Clearly and Warmly: Strong written communication is key for this role. When crafting your application, keep your tone friendly and clear. We want to see how you can connect with people through your writing.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Inspiring Search
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission of turning strangers into friends and how they operate across multiple UK cities. This will not only show your genuine interest but also help you align your answers with their values.
✨Show Off Your Organisational Skills
Since the role requires exceptional organisation, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you maintain attention to detail and ensure operational excellence in your work.
✨Demonstrate Your Data Savvy
Brush up on your data analysis skills before the interview. Be prepared to talk about how you've used data to spot trends or improve processes in previous roles. If you have experience with tools like Google Sheets or CRM systems, highlight that too!
✨Be Personable and Engaging
This role is all about enhancing customer experience, so be warm and engaging during your interview. Practice responding to potential customer queries with clarity and empathy. Show that you genuinely care about people and community building, as this aligns perfectly with the company's mission.