Customer Services Team Leader - Chief Executive - Customer services

This role requires fluency in either French, Spanish, German or Italian. We are dedicated to helping fans get VIP access to the best sports, music and cultural events. We’re proud to be the premium ticketing marketplace working with some of the biggest and most prestigious clubs and venues We are seeking a dedicated and customer-centric Customer Experience Executive to join our team. In this role, you will be at the forefront of our customer interactions, passionately delivering the highest levels of customer service across all channels. Your expertise in ticketing and your box office background will equip you to confidently resolve issues over the phone and effectively manage client concerns through our CRM systems, ensuring every customer interaction is positive and memorable. Customer Interaction: Love working with customers on a daily basis, addressing their inquiries, concerns, and feedback with enthusiasm and a commitment to exceptional service. Phone-based Issue Resolution: Confidently engage with B2C customers over the phone to troubleshoot issues, resolve concerns, and provide timely solutions that meet customer needs. Effective CRM Utilization: Leverage CRM systems to accurately log client issues, maintain comprehensive records, and track each case through to resolution. Box Office Expertise: Utilize your background in box office operations to navigate customer inquiries related to ticketing, events, and premium experiences. Channel-agnostic Customer Service: Deliver consistent and outstanding customer experiences across multiple communication channels, including phone, email, and live chat. Issue Management: Take ownership of customer issues, ensuring prompt and effective resolution while maintaining a positive customer relationship. Collaboration: Work collaboratively with cross-functional teams to communicate customer feedback and advocate for continuous improvement in our products and services. Background in box office operations, with a genuine passion for the ticketing industry. Exceptional interpersonal skills, able to connect authentically with customers and deliver exceptional service experiences. Comfortable and confident in resolving issues over the phone with B2C customers. Proficiency in using CRM systems to log, track, and manage customer inquiries and issues. 2+ years of experience in customer service, with a focus on ticketing and events preferred. Salary up to £30k + quarterly bonus + share options + benefits. Monthly incentive programme Pension and cycle to work scheme