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For Companies At a Glance
- Tasks: Engage with customers, resolve issues, and provide exceptional service across various channels.
- Company: Join a vibrant sports and events startup in Central London, connecting fans to VIP experiences.
- Benefits: Enjoy a competitive salary, bonuses, share options, and access to exclusive live events.
- Why this job: Be part of a passionate team in a fun environment, making memorable customer interactions.
- Qualifications: Fluency in French, Spanish, German, or Italian; 2+ years in customer service preferred.
- Other info: Opportunity for professional development and participation in a monthly incentive programme.
The predicted salary is between 21600 - 36000 £ per year.
This role requires fluency in either French, Spanish, German or Italian. Do you want to work for an exciting Sports and Events start-up in Central London?
We are dedicated to helping fans get VIP access to the best sports, music and cultural events. We’re proud to be the premium ticketing marketplace working with some of the biggest and most prestigious clubs and venues.
We are seeking a dedicated and customer-centric Customer Experience Executive to join our team. In this role, you will be at the forefront of our customer interactions, passionately delivering the highest levels of customer service across all channels. Your expertise in ticketing and your box office background will equip you to confidently resolve issues over the phone and effectively manage client concerns through our CRM systems, ensuring every customer interaction is positive and memorable.
Responsibilities- Customer Interaction: Love working with customers on a daily basis, addressing their inquiries, concerns, and feedback with enthusiasm and a commitment to exceptional service.
- Phone-based Issue Resolution: Confidently engage with B2C customers over the phone to troubleshoot issues, resolve concerns, and provide timely solutions that meet customer needs.
- Effective CRM Utilization: Leverage CRM systems to accurately log client issues, maintain comprehensive records, and track each case through to resolution.
- Box Office Expertise: Utilize your background in box office operations to navigate customer inquiries related to ticketing, events, and premium experiences.
- Channel-agnostic Customer Service: Deliver consistent and outstanding customer experiences across multiple communication channels, including phone, email, and live chat.
- Passion for Ticketing: Bring your love for the world of ticketing to your interactions, fostering a deep understanding of our offerings and conveying that enthusiasm to customers.
- Issue Management: Take ownership of customer issues, ensuring prompt and effective resolution while maintaining a positive customer relationship.
- Collaboration: Work collaboratively with cross-functional teams to communicate customer feedback and advocate for continuous improvement in our products and services.
- Background in box office operations, with a genuine passion for the ticketing industry.
- Exceptional interpersonal skills, able to connect authentically with customers and deliver exceptional service experiences.
- Strong problem-solving aptitude, capable of swiftly identifying solutions to address customer concerns.
- Comfortable and confident in resolving issues over the phone with B2C customers.
- Proficiency in using CRM systems to log, track, and manage customer inquiries and issues.
- Outstanding verbal and written communication skills, adapting your tone to various communication channels.
- Empathy and active listening skills to understand customer needs and provide personalized solutions.
- Ability to maintain composure and professionalism in high-pressure situations.
- Enthusiastic and proactive approach to problem-solving, striving to exceed customer expectations.
- 2+ years of experience in customer service, with a focus on ticketing and events preferred.
- Becoming part of a passionate and fast-growing company.
- Fun and dynamic working environment.
- Access to VIP experiences at live events.
- Salary up to £30k + quarterly bonus + share options + benefits.
- Monthly incentive programme.
- Development programme.
- Pension and cycle to work scheme.
Customer Service Executive employer: Inspiring Search
Contact Detail:
Inspiring Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Make sure to highlight your language skills during any conversations or interviews. Since fluency in French, Spanish, German, or Italian is a requirement, showcasing your proficiency can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the ticketing industry and current trends in sports and events. Being knowledgeable about the market will not only help you answer questions confidently but also demonstrate your passion for the role.
✨Tip Number 3
Prepare to discuss your previous customer service experiences, especially those related to box office operations. Be ready to share specific examples of how you've resolved customer issues effectively in the past.
✨Tip Number 4
Show enthusiasm for the company and its mission during your interactions. Research StudySmarter and the exciting projects we’re involved in, as this will help you convey genuine interest and align with our values.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in ticketing and events. Emphasise any box office operations experience and your fluency in one of the required languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the ticketing industry. Mention specific examples of how you've resolved customer issues in the past and how you can contribute to the company's mission.
Highlight Communication Skills: Since the role requires strong verbal and written communication skills, provide examples in your application that demonstrate your ability to connect with customers across different channels, such as phone, email, and live chat.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a dynamic environment focused on sports and events. Let your personality shine through in your application to show that you're a great fit for the company culture.
How to prepare for a job interview at Inspiring Search
✨Showcase Your Language Skills
Since fluency in French, Spanish, German, or Italian is essential for this role, make sure to highlight your language proficiency during the interview. Be prepared to demonstrate your skills through conversation or by answering questions in the relevant language.
✨Demonstrate Customer-Centric Attitude
This position is all about delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to resolve customer issues or enhance their experience. This will show your passion for customer satisfaction.
✨Familiarise Yourself with CRM Systems
As effective CRM utilisation is a key part of the role, brush up on your knowledge of popular CRM systems. Be ready to discuss how you've used these tools in previous roles to manage customer inquiries and track issues effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you successfully resolved conflicts or managed high-pressure interactions, and be ready to explain your thought process.
