Client Services Executive

The Role

As a Client Services Executive, you will work closely with high-profile clients, handling day-to-day queries, requests, and troubleshooting issues. You will be responsible for setting up and testing campaigns for live events and competitions, ensuring they are configured correctly and function smoothly. Additionally, you will produce in-depth reports to present alongside the account management team, helping to evaluate campaign successes, identify areas for improvement, and drive client growth.

This role offers exposure to various aspects of client services and operations, giving you the opportunity to develop a broad understanding of the business. You will work collaboratively with teams across client services, commercial, product, operations, and tech, ensuring that our clients receive exceptional service and support.

Key Responsibilities

– Creating and testing bespoke campaigns for customer activities such as TV competitions and charity donations

– Building and managing large-scale mobile marketing campaigns

– Producing detailed reports for clients and presenting key findings internally and externally

– Supporting clients during high-profile events, some of which may occur outside standard working hours

– Analysing data using tools such as Looker and Excel to provide insights into key performance statistics

– Developing statistical dashboards to monitor client traffic and event performance

– Contacting competition winners on behalf of clients

– Acting as a key point of contact for client queries, requests, and issue resolution

What Were Looking For

We are seeking a detail-oriented and proactive individual with strong analytical and problem-solving skills. The ideal candidate will be highly organised, process-driven, and capable of managing multiple priorities effectively.

Essential skills

– Strong attention to detail

– Excellent analytical skills with the ability to identify anomalies and issues

– Proficiency in Excel and PowerPoint for handling data and creating reports

– Ability to manage and prioritise multiple tasks to meet deadlines

– Organised and process-driven mindset

– Strong communication and interpersonal skills

Why Join us?

We believe in fostering a positive and dynamic work culture. Our office is based in the heart of London, just off Regent Street, providing a fantastic location with easy access to everything the city has to offer. We also offer a range of benefits, including:

– 25 days holiday plus bank holidays, with an additional day off to celebrate your birthday

– Additional holiday days for long service (1 extra day per year for 5-10 years of service)

– Option to purchase up to 5 additional holiday days per year

– Regular social events, including a Christmas and Summer party

– A collaborative and innovative work environment where your contributions make a real impact

– Share Options

This is a fantastic opportunity to join a dynamic and fast-growing company where you will play a key role in supporting some of the biggest brands in the industry. If you are eager to develop your career in a collaborative and innovative environment, we would love to hear from you!