Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and manage their journey from start to finish.
- Company: Join Bellrock, a leader in M&E services, dedicated to delivering exceptional customer experiences.
- Benefits: Enjoy flexible working hours, 25 days annual leave, and a range of employee perks.
- Why this job: Make a real impact by improving customer service and operational efficiency in a supportive team.
- Qualifications: Strong communication skills and familiarity with MS applications are essential; problem-solving skills are a plus.
- Other info: Office-based role in Sheffield, Monday to Friday, with opportunities for remote work where possible.
The predicted salary is between 30000 - 42000 £ per year.
Multi-Skilled Administrator with Bellrock
M&E Services (North – Sheffield), Sheffield, S9 1JQ
M&E Services (North – Sheffield), Sheffield, S9 1JQ
The MSA will offer a proactive and customer-focused service to clients managing the full lifecycle of customer requests and issues related to our service provision. This role ensures seamless communication between customers, engineers, and internal departments, delivering efficient solutions and high-quality service from the initial inquiry to completion of works.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers – whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a Multi-Skilled Administrator with Bellrock, you’ll do it by…
- Act as the primary point of contact for all customer-related inquiries and service requests.
- Manage the entire customer journey, ensuring smooth coordination from request initiation to resolution and follow-up.
- Log, track, monitor and update Job Logic/Concerto systems and client web-based portals..
- Raise new jobs in the systems from details taken from client portals, customer calls and purchase orders.
- Promptly respond to client, supplier, sub-contractor and engineer communication.
- Provide regular updates to clients on the status of their requests and ensure all service level agreements (SLAs) are met.
- Efficiently schedule work with engineers and subcontractors ensuring job orders are efficiently and effectively planned to optimise labour resources.
- Jeopardy manage reactive orders ensuring SLAs timescales are realised.
- To be responsible for checking all associated documentation and job costs to ensure works are capable of being billed without queries.
- Liaise with customer site and scheduled Engineer to arrange access for jobs, and keep customer informed of any changes to the job schedule.
- Request client uplifts and create quotes/estimates for client approval based on appropriate methodology.
- Process purchase orders for engineers.
- Place orders with suppliers for materials, plant and hire.
- Manage unplanned changes to job scope or schedule and keep customer informed of job status either through direct contact or use of client-specific portals.
- Liaise with Engineers to ensure they have the right information and equipment to complete jobs correctly first time, and contribute to keeping them accountable for closing out jobs correctly.
- Generate reports on service performance, customer feedback, and request status for management review.
- Proactively identify recurring issues and suggest improvements for better customer experience and operational efficiency.
- Coordinate with internal teams for technical advice when necessary.
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Multi-Skilled Administrator, you’ll need…
- Excellent communication skills, both verbal and written.
- Competence in Bellrock general applications including MS, Concerto, Joblogic, email and phone interfaces.
- Knowledge of health, safety, and compliance regulations.
Your core qualities and attributes
- Capable of critical thinking and prioritisation.
- Friendly courteous manner.
- Great teammate.
- Calm under pressure.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving skills with a proactive approach to resolving issues.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work office based, Sovereign Court, 300 Barrow Road, Sheffield, S9 1JQ. Monday to Friday 8.30am to 5.00pm.
Benefits and Perks
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Evening Cleaning Supervisor We are currently recruiting for the Cleaning Operative based at St Johns Ambulance- Birmingham Pay rate: £12.60 per hour…
School Caretaker At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But…
Cleaning Operative We are currently recruiting for the Cleaning Operative based at St Johns Ambulance -Salisbury. Pay rate: £3931.20 per annum. Worki…
#J-18808-Ljbffr
Multi-Skilled Administrator with Bellrock employer: Inspiring Leadership Foundation
Contact Detail:
Inspiring Leadership Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Skilled Administrator with Bellrock
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Job Logic and Concerto. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've effectively managed customer inquiries in the past. Be ready to discuss how you ensured smooth communication and resolution of issues.
✨Tip Number 3
Research Bellrock's values and recent projects to understand their approach to customer service and operational efficiency. This knowledge will help you align your answers with their expectations during the interview.
✨Tip Number 4
Practice your multitasking abilities by simulating a busy work environment. You could set up scenarios where you manage multiple tasks at once, which will prepare you for the fast-paced nature of the role.
We think you need these skills to ace Multi-Skilled Administrator with Bellrock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Multi-Skilled Administrator role. Focus on your communication skills, problem-solving abilities, and any experience with customer service or administrative tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer inquiries or improved processes in previous roles.
Highlight Relevant Skills: In your application, emphasise your competence in using applications like MS Office, Concerto, and Joblogic. Also, mention your ability to multitask and manage time effectively in a fast-paced environment.
Showcase Your Problem-Solving Approach: Provide examples in your application of how you've proactively resolved issues in past roles. This will demonstrate your critical thinking and prioritisation skills, which are essential for the position.
How to prepare for a job interview at Inspiring Leadership Foundation
✨Showcase Your Communication Skills
As a Multi-Skilled Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to explain how you would handle customer inquiries or communicate with engineers, so think of examples that highlight your ability to convey information clearly and effectively.
✨Familiarise Yourself with Relevant Software
Make sure you have a good understanding of the software mentioned in the job description, such as MS applications, Concerto, and Joblogic. If possible, brush up on these tools before the interview. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific situations where you've successfully resolved issues or improved processes. This role requires a proactive approach, so be ready to share how you've identified recurring problems and suggested improvements in past roles.
✨Demonstrate Your Ability to Multitask
The job involves managing multiple tasks simultaneously, so be prepared to discuss how you prioritise and manage your time effectively. You could mention any tools or techniques you use to stay organised, especially in fast-paced environments, to illustrate your capability to handle the demands of the role.