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- Tasks: Support the Facilities Manager in delivering top-notch facilities services and managing helpdesk operations.
- Company: Join Bellrock, a forward-thinking company focused on enhancing customer experience.
- Benefits: Enjoy 25 days leave, flexible working, health perks, and a vibrant workplace culture.
- Why this job: Be part of a team that values your contributions and promotes personal growth.
- Qualifications: Customer service skills and a knack for data analysis are key.
- Other info: Work from Castle Hill Centre, Bolton, with opportunities for remote flexibility.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We believe every role is essential to providing that peace of mind for our customers – whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
As a Facilities Assistant with Bellrock, you’ll contribute by supporting the Facilities Manager (FM) in the compliant, timely and effective delivery of FM services.
Responsibilities
- Ensure that Bellrock meets PFI contractual obligations and the timely delivery of the contract deliverables.
- Lead the administration and caretakers in the management of the helpdesk (Concerto).
- Be the first point of escalation for the client, building users and suppliers as required.
- Ensure that reactive tasks logged by building users are attended to and rectified in a timely manner and within the relevant priority category.
- Delegate caretaker resources to attending to faults and issues logged by building users.
- Liaise with sub-contractors/suppliers to arrange attendances for Planned Preventative Maintenance, reactive and quoted works, and ensure they are completed ahead of set due dates with certificates uploaded on Concerto.
- Coordinate with the FM and/or Head Caretaker to resolve issues quickly by taking ownership of jobs where an issue or fault has led to a potential unavailability/service failure until satisfactory completion, keeping stakeholders informed.
- Assist the FM in arranging attendances for quoted works ensuring resources are available and operations remain non-disruptive.
- Produce data and analysis of helpdesk statistics, sub-contractor/supplier performance and compliance as required.
- Assist the FM in gathering and compiling all necessary data for monthly FM Operations reporting.
- Ensure that all Variation, Lifecycle and Additional non-contract works are billed on completion and kept on relevant trackers.
- Coordinate the activities of all Bellrock services to ensure the necessary data management information for contract monitoring is produced.
- Monitor and liaise with sub-contractors/suppliers to ensure effective day-to-day service delivery and identify any performance issues with the FM.
- Maintain the helpdesk PPM schedule and liaise with Planned services for amendments or changes approved by the FM.
- Support the FM in promoting a culture of compliance and escalate issues or areas of concern.
- Manage and operate Concerto and Lens on behalf of Exempt Suppliers, ensuring information is accurate and monitored.
- Assist the FM in the financial management of operations by documenting spend and ensuring budgetary parameters are met.
- Place and manage orders to suppliers using Bellrock platforms and ensure best value is obtained.
- Ensure accurate financial reconciliation and reporting of Bellrock Catering Services.
- Promote the Bellrock values within the business and all operations.
- Support the FM in maintaining positive and collaborative relationships with Bolton Metropolitan Council, ProjectCo, and other contract stakeholders.
- Assume leadership of contractual administrative function in the absence of the Facilities Manager.
- Embrace learning and personal development opportunities.
- Any other reasonable duties that may be requested.
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Facilities Assistant, you’ll need…
- Customer Service
- Day to day Facilities Management operations and service delivery
- Bespoke CAFM based systems and processes
- Leading an administrative function
- Prioritising and delegation of tasks
- Understanding how to deliver contracted services
- Data analysis and reporting
Attention to detail and information gathering
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate is required to work from Castle Hill Centre, Bolton, BL2 2JT, Monday to Friday 09:00-17:00.
Benefits and Perks
- 25 days annual leave plus bank holidays + 1 additional day as a thank you
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health Assured employee assistance and wellness program
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes: Cycle to work
- Private medical insurance
- Holiday purchase scheme of additional 5 days per year
- Offers and discount scheme designed to save money on everyday shopping and essentials
- MotorSave Scheme
- Refer a friend
- Liftshare
- Virtual GP
- Free on-site parking
At Bellrock, our philosophy is simple: always deliver the right model for our clients. We focus on harnessing the power of the digital world to reduce cost and risk while enhancing the customer experience. Our IDEA model—Integrated Digital Estates Assets—helps clients assess the maturity of their Facilities Management and property processes, ensuring we implement the most effective delivery model for their needs. By combining deep subject matter expertise, supply chain management, and world‑class technology, we partner with ambitious organisations to unlock the full value of their estates.
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Facilities Assistant with Bellrock employer: Inspiring Leadership Foundation
Contact Detail:
Inspiring Leadership Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Assistant with Bellrock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bellrock. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Facilities Assistant role and be ready to share examples from your past experiences.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and feel confident. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Facilities Assistant with Bellrock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Facilities Assistant role. Highlight your relevant experience in facilities management and customer service, and show us how you can contribute to our mission at Bellrock.
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past roles that demonstrate your ability to manage tasks, delegate effectively, and handle customer queries. This will help us understand how you can fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Bellrock family!
How to prepare for a job interview at Inspiring Leadership Foundation
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Facilities Assistant at Bellrock. Familiarise yourself with their PFI contractual obligations and how they deliver FM services. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since customer service is key in this role, prepare examples from your past experiences where you've successfully handled client interactions or resolved issues. Be ready to discuss how you prioritised tasks and ensured timely responses, as this will highlight your ability to manage the helpdesk effectively.
✨Demonstrate Your Data Analysis Abilities
Bellrock values data-driven decision-making, so be prepared to talk about your experience with data analysis and reporting. Bring examples of how you've used data to improve processes or performance in previous roles, as this will show your analytical skills are up to scratch.
✨Emphasise Team Collaboration
This role requires working closely with various stakeholders, so it's important to convey your teamwork skills. Share instances where you've collaborated with others to achieve a common goal, especially in facilities management or administrative functions, to illustrate your ability to maintain positive relationships.