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For Companies At a Glance
- Tasks: Build strong customer relationships and ensure they maximise value from our SaaS platforms.
- Company: Join Bellrock Technologies, a leader in innovative digital solutions.
- Benefits: Enjoy 25 days annual leave, health perks, and a supportive work environment.
- Why this job: Make a real impact by helping customers thrive with cutting-edge technology.
- Qualifications: 3+ years in a customer-facing role and strong communication skills required.
- Other info: Dynamic team culture with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers—ensuring they realise maximum value from our SaaS platforms. You’ll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings.
You’ll work closely with cross-functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You’ll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices.
Responsibilities
- Customer Relationship Management
- Own and nurture relationships with a portfolio of customers, acting as their primary point of contact.
- Understand customer goals and align product usage to deliver measurable outcomes.
- Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment.
- Become a subject matter expert in Bellrock Technologies’ product suite.
- Guide customers through best practices, use cases, and product capabilities.
- Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery.
- Customer Community & Engagement
- Support the launch and growth of the Customer Community platform.
- Encourage customer participation, share insights, and help build a vibrant peer-to-peer support environment.
- Deliver best practice workshops and product health checks to drive adoption and value.
- Communication & Advocacy
- Contribute to customer communications including release notes, webinars, and community updates.
- Capture and share customer feedback to inform product development and service improvements.
- Advocate for customer needs internally and help prioritise enhancements that drive impact.
- Retention & Growth
- Monitor customer health and proactively address risks to satisfaction or renewal.
- Identify and support upsell opportunities in collaboration with the Sales team.
- Help reduce churn and increase customer lifetime value.
Skills & experience
- 3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar).
- Strong relationship-building and communication skills.
- Experience using CRM tools (preferably HubSpot) and customer success platforms.
- Ability to analyse customer data and translate insights into action.
- Familiarity with IWMS or CAFM platforms is a plus.
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
- Customer obsessed and outcome driven.
- Confident communicator and active listener.
- Organised and able to manage multiple priorities.
- Curious, proactive, and eager to learn.
- Collaborative team player who thrives in a fast-paced environment.
Benefits and Perks
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Private medical insurance
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Free on-site parking
At , our philosophy is simple: always deliver the right model for our clients. Whether that means leveraging our in‑house teams or trusted supply chain partners, we focus on harnessing the power of the digital world to reduce cost and risk while enhancing the customer experience.
One way we achieve this is through our IDEA model—Integrated Digital Estates Assets. This framework helps clients assess the maturity of their Facilities Management and property processes, ensuring we implement the most effective delivery model for their needs.
By combining deep subject matter expertise, supply chain management, and world‑class technology, we partner with ambitious organisations to unlock the full value of their estates. Our approach empowers clients to sharpen their competitive advantage while driving efficiency, reducing costs, and managing risk more effectively.
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Customer Success Manager with Concerto employer: Inspiring Leadership Foundation
Contact Detail:
Inspiring Leadership Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager with Concerto
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Bellrock Technologies. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether in interviews or casual meet-ups, make sure to highlight your experience in customer success and relationship management. Share specific examples of how you've helped customers achieve their goals.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay engaged! After applying, keep an eye on Bellrock’s social media and community platforms. Engage with posts, share insights, and show that you’re genuinely interested in the company and its mission. This can help you stand out when it comes time for interviews.
We think you need these skills to ace Customer Success Manager with Concerto
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS and how you've built strong customer relationships in the past. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills—show us how you've used them! If you've conducted MBRs or QBRs, share specific examples of how you helped customers achieve their goals. We love seeing real-life applications of your expertise.
Be Personable: Remember, we’re looking for someone who can build relationships! Use a friendly tone in your application to reflect your communication style. Let us know why you’re passionate about customer success and how you connect with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Inspiring Leadership Foundation
✨Know Your Products Inside Out
As a Customer Success Manager, you'll need to be a subject matter expert on the SaaS platforms you'll be working with. Make sure you thoroughly understand Concerto, Mobiess, and Wiggledesk. Familiarise yourself with their features, benefits, and common use cases so you can confidently discuss how they can help customers achieve their goals.
✨Showcase Your Relationship-Building Skills
This role is all about nurturing customer relationships. Prepare examples from your past experiences where you've successfully built rapport with clients. Highlight how you’ve managed accounts, conducted regular reviews, and aligned product usage with customer objectives to deliver measurable outcomes.
✨Demonstrate Your Data Analysis Abilities
Being able to analyse customer data and translate insights into action is crucial. Brush up on your analytical skills and be ready to discuss how you've used data in previous roles to identify opportunities for upselling or improving customer satisfaction. Bring specific examples to the table!
✨Engagement and Community Focus
Since you'll be supporting the Customer Community platform, think about how you can encourage customer participation and build a vibrant support environment. Prepare ideas on how to drive engagement and share insights that could benefit the community. This shows you're proactive and ready to contribute from day one.