Trainee Engineer and Technical Helpdesk Technician

Our client is a global leader in healthcare education, patient simulation, and medical equipment. Our mission is to save lives by providing innovative solutions that improve patient care. We are committed to creating a positive impact on healthcare professionals worldwide.

The Team

We are looking to grow the managers of the future. Our technical support team assists customers in resolving technical issues via email, phone, and Teams. This role involves helping customers configure equipment such as manikins, laptops, and network connections, or setting up software to connect our equipment to customer networks or other products. Additionally, the role includes providing training and support to help customers learn to use their supported equipment.

The successful candidate will receive extensive training to gain knowledge of simulators, systems, applications, and other products. We seek someone with a solid understanding of technology who can apply this knowledge to the relevant products and aspects of the role.

What the Job Involves

• Helping customers troubleshoot and use our hardware and software, including installation, maintenance, part identification, and operating systems

• Translating technical information into terms and concepts that customers can easily understand

• Collaborating with workshop and helpdesk staff to ensure all cases and equipment are successfully handled and supported

• Logging and processing support calls

• Assisting customers in resolving technical problems independently

How Your Career Can Develop

Once a high level of competency is achieved, the right candidate could progress to become a Field Service Technician, advancing their career by broadening their skills within customer locations across the UK. This role involves working with large organizations to maintain, install, and improve equipment, much of which will be connected to an extensive technical infrastructure. It includes dealing with different teams supporting our equipment in various areas of their business. With experience, there is an opportunity to move into a specialist area, dealing with more complex technical environments within digital solutions.

Role Needs to Be For

• In-house tech phone support

• Reality XM

• Manikin and RQI repairs

• Backup for our senior technical team

• A training platform for the right candidate to progress to an FSE

Do you have experience with IT Systems along with a basic understanding of electromechanical systems?

Are you able to translate technical information into terms and concepts that customers can easily understand?

Our client is a world leader in healthcare education and resuscitation training and has an exciting opportunity for a Trainee Engineer and Technical Helpdesk Technician, * Willingness to learn

• Problem solving

• Ability to work as part of a larger team but also autonomously

• Troubleshooting and maintenance

• Some PC knowledge or IT Systems experience

• Basic understanding of electromechanical systems

Personal Requirements

• Interpersonal skills

• Listening skills

• Attention to detail

• Communication

• Looking for personal development and career advancement, * Someone who has an interest in ‘how things work’, and/or a general interest in technology with a thirst to learn and advance.

• They need to have or be able to grasp quickly a basic understanding of tools and how to use them.

• Able to communicate with team and customers to a good standard. Some PC knowledge would be good, helping IT in Norway set up new users, phones, computers, and software.

• Living the Company Values

• Act as an ambassador for the company’s mission. Ensure that our values and code of conduct are adhered to at all times., * A BA/BSc with honours and an interest in our mission.

• The ability to be articulate (written or oral), and comfortable presenting.

• Strong attention to detail and numerate. A high level of accuracy is essential. Proficient in PowerPoint, Excel, Word, and Outlook. Salesforce knowledge is a benefit but not a prerequisite.

• The capacity to manage and prioritize tasks to meet (often tight) deadlines.

• The ability to be highly organized and capable of managing upwards and with 3rd parties (NHS trusts, outsourced team members, clients).

• A collaborative, positive ‘can-do’ mindset