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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for clients.
- Company: Leading MSP in London, dedicated to innovative IT solutions.
- Benefits: Competitive salary, career progression, training opportunities, and great perks.
- Why this job: Join a dynamic team and grow your IT skills while making a real impact.
- Qualifications: Experience in MSP, strong Microsoft tech skills, and excellent customer service.
- Other info: Fast-paced environment with exposure to the latest technologies.
The predicted salary is between 25000 - 28000 £ per year.
Back-end coding Front-end coding IT & computing Customer services Data scientist
Overview
Have you worked for an MSP?
Do you have technical skills in Microsoft technologies (O365, Windows, Active Directory, Azure AD, Outlook), along with basic networking concepts?
Are you passionate about IT support and looking for an opportunity to grow within a thriving MSP? If so, we would love to hear from you
Please only apply if you have worked in an MSP as this is an essential requirement for this job.
About The Role
As a 1st Line Support Engineer, you will be the first point of contact for our clients, providing technical assistance and ensuring the smooth operation of their IT systems. This role requires excellent customer service skills, a keen eye for problem-solving, and a proactive approach to IT support.
About the Client
We are a leading provider of IT, Cloud and Unified communications solutions, committed to delivering top-tier IT support and solutions to a diverse range of businesses. Located in the heart of London, we are proud to be only moments away from our clients. It’s an exciting stage in our growth, and we’re seeking a highly motivated 1st Line IT Support Engineer who shares our values to join our dynamic service desk team. This is an exciting opportunity to be part of a company offering excellent career development opportunities and exposure to the latest technologies. The right applicant will be given training to enable them to grow and thrive in this role.
Duties & Responsibilities
Your duties will include:
- Logging and managing support requests.
- Diagnose and resolve basic technical issues related to hardware, software, networks, and user accounts.
- Escalate more complex technical issues to 2nd and 3rd line support teams where necessary.
- Troubleshooting across a variety of hardware and software.
- Provide clear and effective communication to users, ensuring they are kept informed about issue resolution.
- Log and manage tickets within the service management system, ensuring all information is accurately recorded.
- Monitoring systems, performing repairs, upgrades, installations and other routine tasks.
- Assist with setting up and configuring new devices, user accounts, and software applications.
- Being the first point of contact for customers both in person and remotely, logging and resolving calls using the set procedures.
- Follow ITIL best practices and contribute to continuous improvement initiatives.
About You
- You’ll be an enthusiastic problem solver with a strong passion for IT.
- You will have a broad range of technical skills, in Microsoft technologies (O365, Windows, Active Directory, Azure AD, Outlook), along with basic networking concepts.
- Familiarity with remote support tools and ticketing systems.
- As this role involves interacting with users directly, strong communication skills are essential, and a background in customer service is a welcome addition.
- Previous experience in a 1st line support or similar IT support role, preferably within an MSP environment will be beneficial.
- A proactive and enthusiastic attitude towards IT support.
- Ability to work both independently and as part of a team.
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications) are a plus.
What we Offer
- A dynamic and fast-paced working environment.
- Opportunities for career progression and professional development, through training courses and certification programs.
- Exposure to a wide range of technologies and industries.
- A supportive and collaborative team culture.
- Competitive salary (£25K-28K dependent on experience).
- A range of great benefits including company events, retail discounts, cycle scheme and pension scheme.
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MSP 1st Line Support Engineer employer: Inspiring Interns
Contact Detail:
Inspiring Interns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP 1st Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who have experience in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or interviews, be ready to discuss your technical expertise in Microsoft technologies and customer service experiences. Make it clear how you can add value to their team.
✨Tip Number 3
Practice makes perfect! Before any interview, run through common support scenarios and how you'd handle them. This will help you feel more confident and prepared to tackle questions about troubleshooting and customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace MSP 1st Line Support Engineer
Some tips for your application 🫡
Show Off Your MSP Experience: Make sure to highlight your previous experience working in an MSP. We want to see how you've tackled challenges and provided support in that environment, so don’t hold back on the details!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Use keywords from the job description, especially around Microsoft technologies and customer service, to show us you’re the perfect fit.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Inspiring Interns
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like O365, Windows, and Active Directory. Be ready to discuss how you've used these tools in your previous roles, especially in an MSP environment.
✨Show Off Your Customer Service Skills
As a 1st Line Support Engineer, you'll be the first point of contact for clients. Prepare examples of how you've handled customer queries or resolved issues in the past. Highlight your communication skills and your ability to keep users informed during the troubleshooting process.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practice diagnosing common IT issues and explaining your thought process clearly. This will demonstrate your problem-solving skills and your proactive approach to IT support.
✨Familiarise Yourself with ITIL Best Practices
Since the role involves following ITIL best practices, it’s a good idea to understand the basics of ITIL. Be prepared to discuss how you can contribute to continuous improvement initiatives within the team.
