Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist staff with IT issues, set up devices, and log support tickets.
- Company: Join a dynamic cloud technology leader transforming operations with Microsoft 365 and Azure.
- Benefits: Gain hands-on experience, work in a supportive environment, and enhance your CV.
- Why this job: Perfect for tech enthusiasts wanting to learn and grow in IT support.
- Qualifications: Interest in IT, familiarity with Microsoft 365, and strong communication skills.
- Other info: This is a 1-month internship with potential for extension or permanent position.
Back-end coding Front-end coding IT & computing
Are you looking to build a career in IT?
Are you comfortable and familiar withMicrosoft 365 products, such as Word, Teams, Outlook, and OneDrive?
Our client is a Cloud Technology Solutions Provider based in London & Warrington. This opportunity will start as a short term 1-month internship based in Warrington. This vacancy has the potential to be extended and to be made permanent.
**Requirements**
As you will be working on Government Contracts, this role will require the following checks:
- BPSS (Baseline Personnel Security Standard) clearance – arranged by us
- British Passport Holder, minimum 5 years
What does the company do?
We’re a dynamic leader in cloud technology solutions, helping organisations revolutionise their operations through the power of Microsoft 365, Azure, and cutting-edge cloud services.
As a Microsoft Partner, we pride ourselves in delivering customised, scalable, and secure cloud infrastructures that drive innovation and business success. We are passionate about empowering our clients to unlock their full potential, and at the heart of this mission is our commitment to world-class support and operational excellence.
How you expect the candidate to spend their day:
- Helping staff with everyday IT issues (like login problems or broken kit)
- Setting up devices like laptops, monitors, and phones for new starters
- Logging and updating support tickets
- Speaking to users and supporting them in person or over the phone
- Working alongside our IT team to solve problems and learn as you go
The ideal candidate’s personality and qualifications:
- A keen interest in IT and technology.
- Experience in customer service is advantageous, though not required.
- Familiarity with Microsoft 365 products, such as Word, Teams, Outlook, and OneDrive.
- Strong problem-solving skills and the ability to think logically under pressure.
- Excellent communication skills and the ability to explain technical information in a clear and accessible manner.
What are the perks of working at this company?
- Gain real experience with Microsoft 365 and IT systems
- Work in a friendly, supportive environment
- Build your confidence dealing with users IT issues
- Learn how a service desk operates day-to-day
- Improve your communication and technical skills
- Looks great on your CV for future IT roles!
Questions for applicants to think about:
- Why do you want to work in IT support?
- How do you help someone stay calm during a tech issue?
- Have you ever fixed a tech problem for someone?
- What Microsoft 365 tools are you familiar with?
- What would you do if you didn’t know the answer?
#J-18808-Ljbffr
IT Service Desk Support employer: Inspiring Interns
Contact Detail:
Inspiring Interns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Support
✨Tip Number 1
Familiarise yourself with Microsoft 365 products, especially Word, Teams, Outlook, and OneDrive. Being able to demonstrate your knowledge of these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to friends or family members who may not be tech-savvy. This will help you articulate your thoughts clearly when assisting users with their IT issues.
✨Tip Number 3
Prepare for common IT support scenarios by thinking through how you would handle various tech problems. This will not only boost your confidence but also give you practical examples to discuss during your interview.
✨Tip Number 4
Research the company’s cloud technology solutions and understand their mission. Showing genuine interest in their work and how you can contribute will make you stand out as a candidate.
We think you need these skills to ace IT Service Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience with IT support, customer service, and familiarity with Microsoft 365 products. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the IT field and explain why you want to work in IT support. Address how your skills align with the requirements listed in the job description.
Prepare for Common Questions: Think about the questions posed in the job description, such as your motivation for working in IT support and how you handle tech issues. Prepare clear and concise answers that showcase your problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Inspiring Interns
✨Show Your Passion for IT
Make sure to express your genuine interest in IT and technology during the interview. Share any personal projects or experiences that highlight your enthusiasm, as this will resonate well with the interviewers.
✨Familiarise Yourself with Microsoft 365
Since the role involves working with Microsoft 365 products, brush up on your knowledge of tools like Word, Teams, Outlook, and OneDrive. Be prepared to discuss how you've used these tools in the past or how you would approach common tasks.
✨Prepare for Customer Service Scenarios
Think about how you would handle various customer service situations, especially when dealing with tech issues. Practising responses to questions like 'How do you help someone stay calm during a tech issue?' can give you an edge.
✨Demonstrate Problem-Solving Skills
Be ready to showcase your problem-solving abilities. You might be asked about a time you fixed a tech problem for someone, so have a specific example in mind that illustrates your logical thinking and resourcefulness under pressure.
