Engagement Lead - Graduate

Are you interested in a summer internship until 12th September?
Would you like to gain experience working for a leading Events Business?
This role will require you to be based in the Wimbledon office daily.
About the Role?
This role requires a confident and mature telephone manner, as the majority of time will be spent making outbound calls to Emergency Services Headquarters. The successful candidate will also need strong organisational skills to handle follow-up administration and accurately maintain and update the contact database.
About the Client
This is a rapidly expanding, dynamic, and ambitious events business backed by Private Equity Partners. The portfolio is dedicated to protecting people, assets, and organisations serving the security, cyber-security, fire, emergency services, disaster management, health and safety, facilities management, and maintenance engineering sectors. We create platforms through which communities engage, innovate, and grow. Our Events have a proven track record for attracting the leading business decision-makers who attend to gain commercial insights and best practices
Located in the heart of Wimbledon, the company is run by a team of passionate professionals who care deeply about what they do, love the excitement of events and publishing, and bring their unique personalities to work to make a difference to our customers. As a result, we are constantly striving to push the boundaries with our events and deliver a rewarding experience for both exhibitors and visitors.
What we are looking for:
Were looking for a confident, outgoing Engagement Lead to become the vital link between our team and the UK Emergency Services Headquarters. This is an exciting telemarketing-focused role where your friendly, persuasive phone skills will help promote and drive registrations for The Emergency Services Show & Emergency Tech Show 2025.
Youll be the voice introducing the premier annual event for frontline responders to internal communications, press offices, and HR teams across Fire & Rescue, Ambulance, Police Forces and the Voluntary sector. Your enthusiasm and professionalism will inspire key contacts to attend the show, helping us strengthen engagement across the emergency services community.
Key Responsibilities:

• Confidently make proactive telephone calls to internal communications teams, press/media offices, and HR departments across all UK Emergency Services HQs.
• Act as a trusted ambassador for The Emergency Services Show & Emergency Tech Show, clearly communicating the benefits and encouraging contacts to register for free entry.
• Maintain and update a detailed contact database, ensuring all communications details are accurate and current.
• Identify and connect with the appropriate internal communications representatives, even if initial contacts do not handle internal staff communications.
• Use provided marketing and promotional materials to support your conversations and help contacts promote the show within their organizations.
• Follow up diligently to secure registrations via unique service-specific links, ensuring maximum attendance.
• Record all interactions and registration outcomes in Excel for reporting and tracking purposes.
• Promote additional engagement opportunities such as the Emergency Services Times newsletter, including managing print subscription requests with careful attention to detail.
• Collaborate closely with the marketing team to share feedback and insights gained during outreach efforts.

About You:

• Excellent verbal communication skills with a confident, engaging telephone manner.
• Experience or aptitude in telemarketing, client liaison, or sales roles where phone persuasion and relationship building are key.
• Highly organised with an eye for detail and the ability to manage and update contact databases effectively.
• Self-motivated and proactive, able to handle follow-ups and keep communication flowing until registration is secured.
• Comfortable working independently while supporting a wider marketing and events team.
• Passionate about supporting emergency services and frontline responders.
• Proficient with Microsoft Excel and comfortable using CRM or database systems.

About the Event/Show

• The Emergency Services Show & Emergency Tech Show
• 1718 September 2025, NEC Birmingham, UK
• The only annual trade exhibition dedicated to frontline responders across police, fire & rescue, ambulance, search & rescue and voluntary sectors.
• Features over 500 exhibitors showcasing cutting-edge operational equipment, vehicles, IT, protective clothing, medical and firefighting tools, and more.
• Free entry and parking for all serving officers and staff over 18.
• Includes free CPD-accredited seminars and a networking drinks reception.

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