At a Glance
- Tasks: Manage customer accounts, resolve queries, and build lasting relationships.
- Company: Join a dynamic telco with a family-like culture across global locations.
- Benefits: Competitive salary, bonus opportunities, flexible work options, and epic summer parties.
- Other info: Work hard, play hard, and enjoy a vibrant team atmosphere.
- Why this job: Make an impact in tech while enjoying travel and growth opportunities.
- Qualifications: 5+ years in account management, strong communication skills, and tech-savvy.
The predicted salary is between 35550 - 43450 £ per year.
Our client is an innovative telco specialising in Bulk SMS, Voice and Mobile Billing with clients all around the world. We have a powerful team that work together as a family in London, Cape Town, Melbourne and Guernsey. We are looking for a self-motivated and passionate person to join our Bulk SMS team.
Account Management Responsibilities:
- Looking after day-to-day queries/requests from our customers
- Building long-term relationships with customers
- Gaining a deep understanding of customer accounts (i.e. where they send, how often, our cost, the price they pay etc)
- Evaluate and negotiate prices with both customers and suppliers to maximize profits
- Track daily metrics (SMS sent, delivered, failed…) and act accordingly
- Assist with challenging customer requests and issues
Working with the tech team to:
- Improve existing software in line with feedback from customers
- Develop new software in line with the specifications of customers
Sales Responsibilities:
- Converting inbound leads
- Up and cross-selling different services to customers
Administrative Responsibilities:
- Authorising and approving supplier invoices and generating customer invoices
- Check customer/supplier data, update customer profiles when appropriate
- Working with finance to collect outstanding invoices
The successful candidate will:
- Have 5+ years’ experience in a sales/account management
- Have a Russel Group university degree, preferably in the field of science, maths, accounting or engineering
- Work autonomously with the support of the team
- Be people-oriented and enjoy connecting with customers from all over the world
- Love technology and be willing to learn and understand software applications
- Be happy juggling responsibilities across sales, account management and the administrative tasks
- Have excellent communication skills and be 100% fluent in English (both written and verbal). Other languages are a plus
- Have experience/interest in the tech industry with preference for Telecommunications
- Be proficient with Microsoft Excel
- Have the ability to manage multiple accounts and maintain sharp attention to detail
- Have excellent listening, negotiation and presentation skills
- Be good at arithmetic
- Work hard and play hard
- Work at night or on weekends occasionally, if required
- Love travelling and attending trade shows, industry events and parties
Basic coding language/programming knowledge and advanced computer skills (i.e. image corrections, database queries, system administration) is a HUGE plus.
Why Us?
- We’re an agile company that cares about doing things perfectly
- You’ll be given the freedom and trust to do what you need to do and be successful
- You get to travel for conferences and meet clients where necessary
- There is potential to grow and make a difference
- The option to work from home or a shared office space or a hybrid of both
- Excellent earning potential
- We have epic summer parties!
Job Type: Full-time
Pay: £70-90k plus approx. 20% bonus opportunities
Account Manager employer: Inspiring Interns & Graduates
Join a pioneering not-for-profit mutual membership organisation located in the iconic Canary Wharf, where you will be part of a team dedicated to serving the medical and dental communities. With a strong emphasis on employee development, you will benefit from continuous training, a supportive work culture, and a range of perks including private health insurance and a company pension scheme. This role offers a unique opportunity to thrive in a dynamic environment while making a meaningful impact on members' lives.
Contact Details:
Inspiring Interns & Graduates Recruitment Team
