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- Tasks: Manage customer service and operations for solar PV and battery projects.
- Company: Join a dynamic start-up focused on providing greener energy solutions.
- Benefits: Enjoy a role with potential for growth and impact in renewable energy.
- Why this job: Be part of a mission-driven team delivering sustainable energy to customers.
- Qualifications: Experience in customer service or operations management; project management qualification is a plus.
- Other info: Ideal for those passionate about renewable energy and customer satisfaction.
The predicted salary is between 28800 - 48000 £ per year.
Are you an experienced Customer Services / Operations Manager? Experience in managing solar PV and battery project delivery would be a distinct advantage, as would a formal project management qualification . Our client offers industrial & commercial customers fully funded solar PV & battery solutions, entering into power purchase agreements with customers to provide them greener and cheaper electricity. As a key hire, a Customer Operations Manager will be accountable for providing great service to our solar PV and battery customers and ensuring the performance management of the assets. This role is essential in ensuring high-quality customer service, customer billing, and asset performance management. Reporting to the Operations Director, the Customer Operations Manager will be accountable for ensuring all new customers are onboarding correctly and receive enduring great service (queries, billing etc) and ensuring the assets (solar PV and batteries) are operating correctly and resolve issues as they arise. As a dynamic start-up, this role would suit someone…
Customer Operations Manager - Graduate employer: Inspiring Interns & Graduates Careers
Contact Detail:
Inspiring Interns & Graduates Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager - Graduate
✨Tip Number 1
Familiarize yourself with the solar PV and battery industry. Understanding the technical aspects and current trends will help you stand out during discussions and interviews.
✨Tip Number 2
Network with professionals in the renewable energy sector. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Highlight your customer service experience in previous roles. Be prepared to share specific examples of how you've successfully managed customer relationships and resolved issues.
✨Tip Number 4
Research the company’s values and mission. Tailor your conversations to reflect how your personal values align with theirs, especially regarding sustainability and customer service excellence.
We think you need these skills to ace Customer Operations Manager - Graduate
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in customer service or operations management, especially in the solar PV and battery sectors. Use specific examples to demonstrate your skills and achievements.
Showcase Project Management Skills: If you have a formal project management qualification, mention it prominently. Discuss any relevant projects you've managed, focusing on how you ensured successful delivery and customer satisfaction.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your understanding of the company's mission and values. Explain why you're passionate about providing greener energy solutions and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial in customer operations.
How to prepare for a job interview at Inspiring Interns & Graduates Careers
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer service and operations management. Share specific examples of how you've successfully managed customer queries and billing issues in the past.
✨Demonstrate Project Management Knowledge
If you have a formal project management qualification, be ready to discuss it. Explain how your project management skills can help in delivering solar PV and battery projects effectively.
✨Understand the Industry
Familiarize yourself with the solar PV and battery industry. Be prepared to discuss current trends, challenges, and how you can contribute to providing greener and cheaper electricity solutions.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've resolved operational issues or improved service delivery, and be ready to share those experiences.
