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- Tasks: Assist customers with their savings accounts and personal information via phone.
- Company: InspireUniversity.com is dedicated to providing excellent customer service in a supportive environment.
- Benefits: Earn £11.44 per hour, increasing to £12.60 after 12 weeks; flexible shift patterns available.
- Why this job: Join a dynamic team, gain valuable experience, and enjoy a friendly workplace culture.
- Qualifications: No specific qualifications required, but customer service experience is a plus.
- Other info: This is a fully office-based role with various shift options, including a 4-day work week.
Join to apply for the Inbound Customer Service Advisor role at InspireUniversity.com.
We are looking for Customer Service Advisors to join our call centre team in Lytham on a long-term, temporary ongoing basis.
Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.
Starting hourly rate of £11.44 which increases to £12.60 after 12 weeks worked, with a 3rd March start date.
The successful candidate will need to be fully flexible to work shift patterns Monday – Sunday between the hours of 8am & 8pm with various shift patterns to choose from, including a 4-day working week.
You will be helping customers access their savings account or amending personal information, all while working on numerous internal systems and providing outstanding customer care.
Please note this is a fully office-based role.
Successful applicants must be able to successfully pass a credit check and DBS check.
If you\’re interested in this role of Customer Service Advisor, apply now and a member of our team will be in touch.
Seniority level
- Entry level
Employment type
- Temporary
Job function
- Customer Service
- Telephone Call Centers
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Inbound Customer Service Advisor employer: Inspireuniversity
Contact Detail:
Inspireuniversity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will not only boost your confidence but also demonstrate your proactive approach during any interviews.
✨Tip Number 2
Research InspireUniversity.com and understand their services and values. Being knowledgeable about the company will help you tailor your responses and show genuine interest in the role.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since this is a call centre role, being articulate and clear will be crucial in making a positive impression.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Highlighting your willingness to adapt to various schedules can set you apart from other candidates.
We think you need these skills to ace Inbound Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Inbound Customer Service Advisor position. Highlight any relevant experience you have in customer service or call centres.
Tailor Your CV: Make sure your CV reflects your customer service skills and any previous call centre experience. Use specific examples to demonstrate how you've provided outstanding customer care in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you're a great fit. Mention your flexibility with shift patterns and your willingness to learn, as training will be provided.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Inspireuniversity
✨Showcase Your Customer Service Skills
Make sure to highlight any previous experience in customer service or call centres. Share specific examples of how you've handled difficult situations or provided exceptional service, as this will demonstrate your suitability for the role.
✨Understand the Company and Role
Do some research on InspireUniversity.com and understand their values and mission. Familiarise yourself with the responsibilities of an Inbound Customer Service Advisor so you can discuss how your skills align with what they are looking for.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would deal with an unhappy customer. Practising your responses can help you feel more confident and articulate during the interview.
✨Demonstrate Flexibility and Availability
Since the role requires flexibility with shift patterns, be prepared to discuss your availability openly. Showing that you are willing to adapt to various shifts will make you a more attractive candidate.
