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- Tasks: Assist customers with their savings accounts and personal information via phone.
- Company: InspireUniversity.com is dedicated to providing excellent customer service in a supportive environment.
- Benefits: Earn £11.44 per hour, increasing to £12.60 after 12 weeks; flexible shift patterns available.
- Why this job: Join a dynamic team, gain valuable experience, and enjoy a friendly workplace culture.
- Qualifications: No specific experience required, but customer service or call centre background is a plus.
- Other info: This is a fully office-based role with various shift options, including a 4-day work week.
Join to apply for the Inbound Customer Service Advisor role at InspireUniversity.com.
We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.
Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.
Starting hourly rate of £11.44 which increases to £12.60 after 12 weeks worked, with a 3rd March start date.
The successful candidate will need to be fully flexible to work shift patterns Monday – Sunday between the hours of 8am & 8pm with various shift patterns to choose from, including a 4-day working week.
You will be helping customers access their savings account or amend personal information, all while working on numerous internal systems and providing outstanding customer care.
Please note this is a fully office-based role.
Successful applicants must be able to successfully pass a credit check and DBS check.
If you\’re interested in this role of Customer Service Advisor, apply now and a member of our team will be in touch.
Seniority level
- Entry level
Employment type
- Temporary
Job function
- Customer Service
- Telephone Call Centers
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Inbound Customer Service Advisor employer: Inspireuniversity
Contact Detail:
Inspireuniversity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will not only boost your confidence but also prepare you for potential questions during the interview.
✨Tip Number 2
Research InspireUniversity.com and understand their services and values. Being knowledgeable about the company will help you demonstrate your genuine interest in the role and align your answers with their mission.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since this is a call centre role, being articulate and clear in your speech will be crucial in making a positive impression.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Highlighting your willingness to work various shifts will show that you are adaptable and ready to meet the needs of the team.
We think you need these skills to ace Inbound Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience or call centre roles you've held. Use specific examples to demonstrate your skills in providing outstanding customer care.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're interested in the Inbound Customer Service Advisor role at InspireUniversity.com. Mention your flexibility with shift patterns and your eagerness to learn during the training period.
Highlight Key Skills: In your application, emphasise skills such as communication, problem-solving, and adaptability. These are crucial for success in a customer service environment, especially when dealing with various internal systems.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Inspireuniversity
✨Show Your Customer Service Skills
Make sure to highlight any previous experience in customer service or call centres. Share specific examples of how you've handled difficult situations or provided exceptional service to customers.
✨Demonstrate Flexibility
Since the role requires flexibility with shift patterns, be prepared to discuss your availability. Mention any previous experiences where you adapted to changing schedules or worked in a fast-paced environment.
✨Familiarise Yourself with the Company
Research InspireUniversity.com and understand their values and services. This will help you tailor your answers and show genuine interest in the company during the interview.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer. Practising your responses can help you feel more confident and articulate during the interview.
