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- Tasks: Provide first-class support to customers and advisers, resolving queries efficiently.
- Company: Join a mission-driven company focused on making retirement rewarding for everyone.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and free snacks.
- Why this job: Be part of a supportive team that values flexibility, wellbeing, and collaboration.
- Qualifications: Strong communication skills and IT proficiency in Word, Excel, and Outlook required.
- Other info: Work in Edinburgh city centre with modern facilities and a vibrant workplace culture.
The predicted salary is between 24000 - 25000 £ per year.
Join to apply for the Customer Service Executive role at InspireUniversity.com
Salary: £24,000 – £25,000 | Full-Time | Monday to Friday (35 hours per week)
We’re partnering with a leading Customer Service Centre in Edinburgh to recruit enthusiastic Customer Service Executives to join their dynamic and supportive team.
If you’re passionate about delivering exceptional service, enjoy problem-solving, and want to work for a business that genuinely values its people, this could be the opportunity for you.
Why You’ll Love Working Here
We know it’s not just about the job it’s about the whole package. Here’s what you can expect:
Financial Security
- Competitive salary with annual pay reviews
- 10% non-contributory employer pension
- Annual performance-based bonus
- Group income protection and life assurance
Work-Life Balance
- 25 days holiday plus bank holidays
- Extra holidays awarded with length of service
- Holiday trading scheme buy or sell up to 5 days (pro rata)
Health & Wellbeing
- Private medical insurance
- Discounted gym membership and cycle-to-work scheme
- Free food and snacks in the office pantry
- Mental health first aiders, menopause ambassadors and confidential counselling through our Employee Assistance Programme
Modern Workplace
- Edinburgh city centre
- Direct access to central shops and amenities
- On-site coffee machines and breakout areas for relaxation
About The Role
As a Customer Service Executive, you\’ll be part of a frontline team providing first-class support to advisers and customers, primarily around pension products. You’ll handle phone calls and digital communications, ensuring queries are resolved swiftly and professionally.
You’ll also collaborate with operational and distribution teams to ensure a smooth customer journey and will need to use internal systems effectively so strong IT skills (Word, Excel, and Outlook) are essential.
Working Hours
35 Hours Per Week, Monday To Friday. You’ll Work One Of The Following Shifts (issued a Week In Advance), Each Including a One-hour Lunch Break:
- 8.30am – 4.30pm
- 9.00am – 5.00pm
- 9.30am – 5.30pm
What We’re Looking For
You’ll thrive in this role if you:
- Stay calm and organised in a fast-paced environment
- Communicate clearly and confidently, both written and verbal
- Enjoy solving problems and making thoughtful decisions
- Are a team player who contributes ideas and supports others
Interested?
Click apply now and one of our team will be in touch. We’re excited to hear from you!
A Bit About The Company
The company is on a mission to make retirement more rewarding. That means doing things differently. From day one, they put people first their customers, their advisers, and their colleagues.
They have built a business where partnership and collaboration are at the heart of everything they do. They work hard, celebrate wins, and continuously shape their platform to deliver the very best experience.
Their culture sets us apart. They champion flexibility, wellbeing, diversity, and doing the right thing inside and outside of work. And when it comes to benefits? They have that covered too with enhanced parental leave, paid time off for emergencies, wellbeing programmes, and flexible working options all part of the package.
Seniority level
- Entry level
Employment type
- Contract
Job function
- Customer Service
- Industries: Administrative and Support Services
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Customer Service Executive employer: Inspireuniversity
Contact Detail:
Inspireuniversity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company's mission and values. Understanding their focus on putting people first will help you align your responses during interviews, showcasing that you're a good cultural fit.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves handling customer queries, think of examples from your past experiences where you've successfully resolved issues, as this will demonstrate your capability in a fast-paced environment.
✨Tip Number 3
Practice your communication skills. As you'll be interacting with customers and advisers, being clear and confident in both verbal and written communication is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 4
Get comfortable with IT systems, especially Word, Excel, and Outlook. Since strong IT skills are essential for the role, consider taking a quick online course or tutorial to refresh your knowledge before the interview.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific examples of how you've successfully resolved customer issues or improved service.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you want to work at InspireUniversity.com and how your skills make you a great fit for their team. Be sure to address your problem-solving abilities and teamwork experience.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Inspireuniversity
✨Research the Company
Before your interview, take some time to learn about the company’s mission and values. Understanding their focus on customer service and employee wellbeing will help you align your answers with what they value.
✨Showcase Your Communication Skills
As a Customer Service Executive, clear communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing, as this will be crucial during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service situations. Think of examples from your past experiences where you successfully resolved issues or made thoughtful decisions.
✨Demonstrate Team Spirit
The role requires collaboration with various teams. Be ready to discuss how you work well in a team environment, share ideas, and support your colleagues, as this aligns with the company’s culture.
