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For Companies At a Glance
- Tasks: Assist customers with queries via calls, ensuring compliance and promoting digital services.
- Company: Join a caring company that values work-life balance and offers hybrid working options.
- Benefits: Enjoy a competitive salary, generous holiday, healthcare perks, and opportunities for remote work.
- Why this job: Be part of a supportive team in a fun, collaborative environment with great development opportunities.
- Qualifications: Strong communication skills, empathy, attention to detail, and experience in customer service are essential.
- Other info: Potential for overseas work after probation and a commitment to diversity and inclusion.
The predicted salary is between 19500 - 25500 £ per year.
Do you want to work for a company that cares about your work-life balance and offers hybrid working? We are working with a Contact Centre in Leeds who are looking for Customer Service Advisors to join their digital customer service team. New members that join the team can expect full training from day one and a fantastic development programme, as well as a basic salary of up to £24,500 and a competitive benefits package.
As a Customer Service Advisor, you will have the opportunity to spend up to 50% of your time working remotely, with the remaining time spent in an award-winning contact centre in Morley which has been thoughtfully designed with collaborative working spaces, free on-site parking, shower facilities and changing rooms, and places to relax with pool and football tables.
What’s In It For You
- Rewarding pension scheme (The company will double match your personal contributions up to 8%)
- MediCash healthcare scheme
- Life assurance
- Employee Assistance Programme
- Free healthy food and drinks
- 26 days holiday, with an extra day per year of service (maximum 4)
- Holiday buy scheme - up to 5 days
- Family leave
- Hybrid working model, 50% at home
- Access to Calm premium
- Flu vaccinations onsite
- Wellbeing fortnights
- Cycle to work scheme
- Bonus sacrifice
- Season ticket loan for travel
- Opportunity to work overseas after probation, up to 5 days on two separate occasions
What The Role Involves
- Dealing with customer queries and questions, taking inbound calls and sometimes outbound
- Ensuring calls are handled in compliance with the company's internal processes and regulatory requirements
- Promoting digital service options to customers, making sure they feel secure online and understand the benefits
- Handling customer complaints, resolving problems where possible or escalating others
The Ideal Candidate Will Have
- Strong attention to detail
- Empathy for others in difficult situations
- Strong communication and listening skills
- Ability to keep calm under pressure and maintain a positive attitude
- Experience in a customer-focused role
If you are interested in this rewarding Customer Service Advisor role, click apply now and a member of our team will be in touch!
Customer Service Advisor employer: InspireUniversity.com
Contact Detail:
InspireUniversity.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they emphasise work-life balance and employee wellbeing, showcasing your alignment with these values during any interactions can set you apart.
✨Tip Number 2
Prepare to discuss your experience in customer service roles. Highlight specific examples where you've demonstrated strong communication skills and empathy, as these are key traits they're looking for.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being able to articulate your approach to resolving customer complaints or queries will show your readiness for the role.
✨Tip Number 4
Practice maintaining a calm and positive attitude under pressure. You might be asked situational questions about handling difficult customers, so having a strategy in mind will help you respond confidently.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Service Advisor. Tailor your application to highlight relevant experience and skills that match what the company is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've handled customer queries or complaints in the past.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are interested in working for them, particularly their commitment to work-life balance and hybrid working. Highlight your communication skills and ability to handle pressure.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at InspireUniversity.com
✨Show Your Empathy
As a Customer Service Advisor, empathy is key. Be prepared to share examples of how you've handled difficult customer situations in the past, demonstrating your ability to understand and relate to their feelings.
✨Highlight Your Communication Skills
Strong communication is essential for this role. During the interview, focus on your listening skills and how you ensure clarity when speaking with customers. Consider discussing any relevant experiences where effective communication made a difference.
✨Demonstrate Attention to Detail
Attention to detail is crucial in customer service. Prepare to discuss how you ensure accuracy in your work, whether it's through following processes or double-checking information before providing it to customers.
✨Stay Calm Under Pressure
The ability to remain calm during challenging situations is vital. Think of a time when you faced a high-pressure scenario and explain how you managed to keep a positive attitude while resolving the issue.
