Customer Service Advisor

Location: Ipswich

Salary: £23,000 - £26,000

Hours: 35 hours a week, Monday to Thursday 9.00 to 17.30 and 9.00 to 17.00 on Friday with 1 hour for lunch.

What’s in it for you:

• Starting basic salary ranges between £23,000 and £25,000 which is reviewed annually.
• Annual performance-linked bonus.
• Stocked pantry with free food, drinks and snacks.
• Progression opportunities.
• 10% non-contributory employer pension.
• Group income protection and life assurance.
• Increased holidays with length of service, and a holiday trading scheme.
• Private medical insurance.
• Discounted gym memberships.
• Cycle-to-work scheme.
• Employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.

The role:

We’re looking for a Customer Service Advisor to join a thriving Customer Service Centre on a permanent basis. This varied role will be part of a critical front-line team, responsible for handling phone calls and eComms from advisers and customers on pension products. You’ll work as part of a tight-knit department to be the primary point of contact for customers, showcasing our first-class service and giving our customers and advisers a positive experience to share with their friends and colleagues. Full training and support will be provided to enable you to do your best work.

Here are some of the activities you’ll get involved with:

• Handling all phone calls and written correspondence to the highest standard.
• Developing good working relationships and rapport with customers, advisers and external third parties.
• Building and maintaining relationships with other internal departments, understanding the value that each team brings toward our shared goals.
• Providing great customer service, demonstrating empathy and understanding.
• Going the extra mile; being an advocate for the customers and advisers.
• Using clear and concise communication that is appropriate for the audience, ensuring relevant products, services and charges are explained accurately.
• Liaising with stakeholders and colleagues to support identified training and education opportunities.
• Accurately updating the call tagging software to reflect the nature and type of call.

A bit about you:

• Customer service will be your passion, enjoying working with others to deliver exemplary service.
• You will have an unwavering commitment to what is right for the customer and adviser, while balancing business priorities.
• A team player who is approachable, helpful and willing to go the extra mile.
• Confidence to use your own initiative and problem-solving skills.
• Ability to prioritise and remain agile with conflicting work demands.
• Experience within a customer service role.
• Excellent telephone manner and communication skills.
• The ability to communicate and translate the technically complex to simple and easily understood, both verbally and in writing.
• A willingness to try new things and embrace change.

This is an exciting and varied role with big scope to deliver key value to the organisation through customers and advisers. If you’re interested in being a Customer Service Advisor, Apply Now and a member of our team will be in touch.

Be Yourself. Our client is committed to cultivating an inclusive environment where diversity flourishes. A diverse workforce not only fuels creativity and innovation but also more accurately reflects the communities served, leading to better outcomes for everyone. Dedicated to inclusivity, our client provides reasonable adjustments to support individuals of all abilities. In pursuit of this goal, our client seeks individuals who are passionate about doing their best work, realising their full potential, and staying true to themselves. The unique perspectives that come from diverse backgrounds and experiences are highly valued.