At a Glance
- Tasks: Log support calls and assist with hardware and software issues.
- Company: Leading IT services supplier for the retail industry.
- Benefits: Gain valuable experience, training, and career progression opportunities.
- Other info: Full-time role with potential for higher apprenticeship and degree opportunities.
- Why this job: Kickstart your IT career with hands-on experience and professional development.
- Qualifications: Minimum of 4 GCSEs including English and Maths.
A leading supplier of IT Services and Software to the Retail Industry, providing EPOS Solutions and Software to both small and large retailers is now looking for an IT Technical Support Apprentice to cover a host of duties. This is an excellent opportunity to begin an IT career and gain experience in a wealth of disciplines.
Daily duties
- To Log Incoming Support Calls
- To assist the Senior Support Engineer(s) with Internal and External (Client) Support (Hardware & Software)
- To deal promptly with Support Calls and allocate to appropriate engineer in the absence of the Senior Support Engineer
- To input and update information onto the Maintenance Logging System
- To inform clients of Support Log Reference Numbers & update Clients as Required
- To undertake / assist with System installations – Internal and External
- To provide Out of Hours Support on a Rota Basis (after probation)
Entry requirements
- Minimum of 4 GCSEs grade A-C including English and Maths
Skills required
- Communication skills
- IT skills
- Organisation skills
- Attention to detail
Training to be Provided
ICT Level 3 Apprenticeship Standard: Qualification together with onsite training by the employer.
For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.
ICT 3 Course 1 – Hardware and Networking
ICT 3 Course 2 – Software and Security
ICT 3 Course 3 – ICT Administration
Professional Development Programme
Things to consider
- Do you have a driving license or are working towards?
- Do you possess the required interest and passion for IT?
- Do you possess the desired qualifications?
- Are you able to travel to the place of work on a daily basis?
Future Prospects
Full time job role, career progression, further training. A full salary review upon completion of probation period.
IT Technical Support Apprentice in Birmingham employer: Inspiremyfuture
As a leading supplier of IT Services and Software to the Retail Industry, this company offers an exceptional work environment for aspiring IT professionals. With a strong focus on employee development, you will benefit from comprehensive training, including an ICT Level 3 Apprenticeship, and opportunities for career progression to higher qualifications. The supportive culture encourages collaboration and innovation, making it an ideal place to kickstart your IT career while working in a dynamic sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Support Apprentice in Birmingham
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Inspiremyfuture.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Inspiremyfuture is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Inspiremyfuture, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Inspiremyfuture directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Technical Support Apprentice in Birmingham
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Inspiremyfuture want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Inspiremyfuture, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Inspiremyfuture
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
