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- Tasks: Join our IT team and support clients with tech issues while learning Azure Cloud skills.
- Company: XCS, a forward-thinking company dedicated to IT innovation and client satisfaction.
- Benefits: Flexible hours, bonus scheme, annual salary review, and on-site parking.
- Why this job: Kickstart your IT career with hands-on experience and industry-recognised qualifications.
- Qualifications: 3 GCSEs at grades 4+ and a passion for IT and networks.
- Other info: Great opportunity for career progression into permanent roles or further education.
As the IT Support Apprentice, you will be working as part of XCS’ IT Team and working towards completing the Level 3 Azure Cloud Support Specialist Apprenticeship. You will gain the Level 3 Information Communication Technician Apprenticeship Standards qualification and two industry qualifications endorsed by Microsoft (Microsoft Azure Fundamentals and Microsoft 365 Fundamentals).
Main responsibilities:
- Manage, update and close query tickets
- Ensure service process for change, configuration and problem management are always adhered to
- Be professional and courteous to clients
- Provide remote desktop and server support
- Proactive management of client network
- Build rapport with new and existing clients
- Ticket logging, escalating and regular feedback to Service Desk Manager and Line Manager
Desirable skills:
- Passionate in IT and networks
- Some knowledge of desktop, server and printer hardware and their components
- Customer services skills
- Good communication skills
- Self-sufficient with good problem-solving skills
- Strong analytical, logical, and troubleshooting skills
- Preferably, being a driver will be highly beneficial to the role.
Personal qualities:
- Positive attitude towards learning and growing into the role
- Ability to plan, organize and adapt to changes
- Team worker with a ‘can do’ attitude
- Open to respond to feedback and committed to self-development
Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows: 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject, GCSE Maths and English (or equivalents) at grades 3+ (D or above). Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Company perks:
- Flexible working hours
- Bonus scheme
- Annual salary review
- On-site parking
Future prospects:
Opportunity to progress into a permanent position or progress on to the BSc (Hons) in Digital and Technology Solutions Degree Apprenticeship upon completing the Level 3 Azure Cloud Support Specialist Apprenticeship.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
IT Support Apprentice employer: Inspiremyfuture
Contact Detail:
Inspiremyfuture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Get your networking game on! Reach out to current employees at XCS or similar companies on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common IT support scenarios and how you’d handle them. This will help you feel more confident and show off your problem-solving skills.
✨Tip Number 3
Show your passion for IT! During interviews, share any personal projects or experiences that highlight your enthusiasm for technology. It’s all about demonstrating that ‘can do’ attitude they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Apprentice role. Highlight any relevant experience or skills you have, especially in IT and customer service. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and why you want to join us at StudySmarter. Be genuine and let your personality come through.
Show Off Your Skills: Don’t forget to mention any technical skills you have, like knowledge of desktop or server hardware. If you've got any troubleshooting experience, we want to hear about it! It’s all about showing us what you can bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Inspiremyfuture
✨Know Your Tech Basics
Brush up on your knowledge of desktop, server, and printer hardware. Being able to discuss these components confidently will show your passion for IT and help you stand out during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. This role requires a professional and courteous approach, so demonstrating your ability to build rapport with clients will be key.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you've tackled technical issues or resolved conflicts. Highlighting your analytical and troubleshooting skills will reassure the interviewers that you're self-sufficient and ready to handle challenges.
✨Be Open to Feedback
Express your willingness to learn and adapt. Share experiences where you've received feedback and how it helped you grow. This shows that you have a positive attitude towards self-development, which is crucial for an apprentice.
