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- Tasks: Resolve IT issues and support users with application functionality.
- Company: Join MHA, a supportive and innovative organisation.
- Benefits: Competitive salary, pension scheme, 28 days holiday, and employee discounts.
- Why this job: Kickstart your career in IT with hands-on experience and mentorship.
- Qualifications: 3 GCSEs at grades 4+ and a passion for problem-solving.
- Other info: 92% of apprentices secure permanent roles after completion.
The predicted salary is between 13620 - 18480 £ per year.
We are now looking for an eager candidate to join us as an apprentice.
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking – Azure Cloud Support Specialist – Level 3 Apprenticeship.
The role of IT Service Desk Apprentice is to work in partnership with key stakeholders to ensure systems, services, activities and strategies in MHA work together to create value for the customer / end user and to evaluate business processes, anticipate requirements, uncover areas for improvement, develop and implement solutions.
Why work with us?
Throughout your time with us you will be supported in your development by your line manager and a dedicated mentor.
In addition, you will be given the opportunity to develop a wider range of skills which enable you to make the most out of life such as money management, wellbeing and online safety.
Key duties:
- Respond to and resolve in a timely manner, application and functional issues that come from users within the organisation.
- Use call logging software to record all details of the issue and to monitor and maintain an information flow back to the business of progress and resolution.
- To manage and escape any issues that cannot be resolved internally to the third-party application support
- Actively participate, in conjunction with the organisation, Applications Support Team and vendor(s), any patch or maintenance updates to the applications to ensure data, process and enterprise integrity
- To maintain a comprehensive knowledge base and documentation set to ensure there is accurate and up to date work instructions, FAQ’s, training manuals, configuration documents and user guides are updated and released through governance
- Provide support when required to the enterprise training system, ensuring that any data transferred to meet that need, conforms to the business data protection policies.
- Support our continuous improvement initiatives which are aligned to our Total Quality Management approach through working with internal architects, vendors and users to identify and where applicable execute application improvements.
- To gain application expertise in fault-finding level of at least one of these enterprise applications; iTrent (HR), Careblox (HR/Operations) Open Accounts/eBis (Finance), Keystone/CX (Property), Coldharbour Income Processing (Finance).
Who are we looking for?
At MHA we are seeking enthusiastic, passionate and committed people who are looking for that first step into their career.
Ideally, you would enjoy:
- Working as part of a team
- Providing excellent customer experiences
- Using your creativity to solve problems and identifying solutions
- Developing your skills and knowledge
It is not a requirement for you to have prior experience working in payroll as LEAP will provide support and training to assist you in having every success in this role.
Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:
- 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Key Features and Benefits:
- Salary band from £13,620 increasing incrementally to a final salary in year 2 to £18,480 per annum
- A favourable pension scheme where for every contribution that you make, MHA will help to top-up your pension pot
- Annual holiday entitlement of 28 days inclusive of bank holidays
- Working pattern 37 hours, Monday to Friday
- Access to our Employee Assistance Programme (EAP)
- Employee discounts through our MHA Cares For You scheme
Future prospects:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
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IT Service Desk Apprentice employer: Inspiremyfuture
Contact Detail:
Inspiremyfuture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Apprentice
✨Tip Number 1
Get to know the company! Research MHA and understand their values, mission, and the specific role of an IT Service Desk Apprentice. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves resolving application issues, try to think of examples where you've successfully solved problems in the past. This will come in handy when discussing your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any relevant events. Building relationships can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at MHA. Don’t miss out on this opportunity!
We think you need these skills to ace IT Service Desk Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT and customer service shine through. We want to see that you're excited about starting your career with us and eager to learn!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background to what we’re looking for.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps you stand out in the process.
How to prepare for a job interview at Inspiremyfuture
✨Know Your Stuff
Familiarise yourself with the key applications mentioned in the job description, like iTrent and Careblox. Understanding their functionalities will not only impress your interviewers but also show your enthusiasm for the role.
✨Show Your Team Spirit
Since teamwork is crucial for this position, be ready to share examples of how you've successfully collaborated with others in the past. Highlight any experiences where you provided excellent customer service or solved problems creatively as part of a team.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to continuous improvement and how they support apprentices. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
✨Practice Makes Perfect
Conduct mock interviews with friends or family to build your confidence. Focus on articulating your thoughts clearly and concisely, especially when discussing your skills and how they relate to the job requirements.