IT Azure Cloud Support Apprentice

The Bluecube Academy currently has 15 ICT Apprentices as well as a Business Administration Apprentice and a Finance Apprentice. We are committed to the ongoing training and development of our Apprentices. If you have a passion for technology and want to join a culture that rewards smart, driven, and fun-loving people, you may well be a Bluecube person, and we would love to hear from you! This is an exciting chance to become an Information Communications Technician Apprentice and join the team here at Bluecube Technology Solutions based in Central Milton Keynes.

Main role: At Bluecube Technology Solutions as an Information Communications Technician, your role will involve remotely creating and deactivating users, building, preparing, and organising the delivery of machines to a variety of clients and providing technological solutions and support to our clients. This role will involve speaking to our clients on the phone on a regular basis, so a polite and professional telephone manner is essential. You need to be able to work well within a team and coordinate with each other providing exceptional customer service to our clients on a day-to-day basis.

Key responsibilities:

• Efficiently handling incoming user account or client tickets
• Dealing with inbound and outbound calls in a friendly and professional manner to clients who are having technical issues
• Performing initial triage on all issues and aiming to resolve issues on the initial call
• Logging detailed and accurate information into the call management system
• Taking responsibility for your personal call queue, as well as the team call queues where necessary, ensuring that all calls are resolved in a timely fashion
• Communicating with the client to keep them updated of the progress and ensuring that customer satisfaction remains high
• Assisting with other process‑based responsibilities, like performing software builds/rebuilds on PCs/laptops, installing and configuring Windows services and quality checking build quality before delivery
• Escalating tickets as necessary

What we are looking for:

Skills required:

• Practical experience of exploring technology (e.g. Repairing or troubleshooting personal PCs/Laptops)
• Effective communication skills both written and verbal

Personal qualities:

• Interested and excited by technology
• Excellent time management skills
• Proactive problem solver
• Polite and professional
• Strong attention to detail
• Takes pride in providing a high level of service

Entry requirements:

You need to have 5 GCSEs: Maths and English (or equivalents) at grades D or above, 3x GCSEs grade A‑C in any other subject. You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Starting salary: £12,000 per annum.

Working week: Monday – Friday, 8:30am – 5:30pm / 40hrs a week.

Company Benefits:

• Onsite gym
• Bluecube uniform
• Breakout area with pool table and vending machine
• Dress-down Friday

Future prospects: We want our staff to stay with us for years (our longest-serving employees have been with us from the very start). Pathway to becoming a First Contact Resolution (FCR) Engineer within Bluecube. There is also the opportunity to continue your apprenticeship journey through to Level 4 and Degree apprenticeship programmes.