IT Apprentice in City of London

What’s in it for you: Qbase has created a new position for an IT Support Technician. We are looking for a high calibre individual who wants the opportunity to develop their understanding of technology within a business IT environment. As part of a dynamic team, this role will be diverse and engaging. If you are a confident communicator, hold or are working towards qualifications relevant to the post, love problem solving, and relish the idea of supporting a business in all of their IT day-to-day support needs, this job is for you.

You will be responsible for:

• Reporting to the IT manager, your main role will be that of the primary point of contact within the business to provide first line technical support for software and/or systems across all areas of the organisation in line with agreed SLA’s.
• Providing support to all users as required.
• Being involved in a wide range of other key activities within the IT department including testing and installation of new software, provision of support for projects including backup solutions and systems security, as well as being involved in the induction and training for new software or users as required.

Therefore, we require people with good communication and interpersonal skills. You will need the following skills:

• Good working knowledge of Microsoft operating systems including but not exclusive to Server 2012, 2016, 2019, Windows 10 and 11.
• Knowledge of Microsoft Office Products (Word, Excel, Access, Outlook, PowerPoint).
• Domain environment.
• The ability to take non-technical instructions and convert them to a technical brief and deliver.
• Ability to learn new technologies and platforms as needed.
• Confident communicator.
• Ability to work towards tight deadlines and deliver on time.
• Positive attitude and flexible mindset.
• Problem solving skills.
• Enthusiasm.

Please note that candidates should be comfortable with all of the above as you will be asked to demonstrate some or all of these requirements during the practical component of the interview.

The following experience is desirable:

• Knowledge of Active Directory administrator duties.
• Knowledge of Azure cloud deployment and administrator duties.
• Knowledge of Microsoft SQL Server deployment.
• Basic knowledge of network topology.
• Basic firewall knowledge.

Entry requirements: The entry requirements for this Azure Cloud Support Specialist programme are as follows:

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working week: 37.5 hours per week, 9am – 5pm.

Future prospects: 92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.

Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.