Village Operations & Guest Experience Lead
Village Operations & Guest Experience Lead

Village Operations & Guest Experience Lead

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead teams and ensure top-notch customer service in a vibrant retirement community.
  • Company: A leading provider of retirement communities focused on guest experience.
  • Benefits: Competitive salary, great benefits, and opportunities for personal growth.
  • Why this job: Make a difference in residents' lives while developing your leadership skills.
  • Qualifications: Experience in mid-level management, preferably in hospitality or retirement sectors.
  • Other info: Join a dynamic team with a focus on community and well-being.

The predicted salary is between 36000 - 60000 £ per year.

A leading retirement community provider is seeking an experienced Assistant Village Manager for Blendworth Hills in Horndean. This key role involves supporting the Village Manager, leading teams, and ensuring high standards of customer service in a vibrant community.

The ideal candidate will have a strong background in mid-level management, preferably in hospitality or retirement settings, and a solid understanding of budget management and health and safety legislation.

Competitive salary and numerous benefits are offered.

Village Operations & Guest Experience Lead employer: Inspired Villages

As a leading retirement community provider, we pride ourselves on fostering a supportive and inclusive work environment at Blendworth Hills in Horndean. Our employees enjoy competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while contributing to a vibrant community that prioritises exceptional guest experiences and well-being.
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Contact Detail:

Inspired Villages Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Village Operations & Guest Experience Lead

✨Tip Number 1

Network like a pro! Reach out to your connections in the hospitality or retirement sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.

✨Tip Number 2

Prepare for the interview by researching Blendworth Hills and its community values. We want to see you shine, so think about how your experience aligns with their mission and how you can enhance guest experiences.

✨Tip Number 3

Showcase your leadership skills! During interviews, share specific examples of how you've led teams and improved customer service. We love hearing about real-life scenarios that demonstrate your capabilities.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make a difference in our communities.

We think you need these skills to ace Village Operations & Guest Experience Lead

Mid-Level Management
Customer Service
Team Leadership
Budget Management
Health and Safety Legislation
Hospitality Experience
Retirement Community Knowledge
Communication Skills

Some tips for your application 🫡

Show Your Experience: When writing your application, make sure to highlight your experience in mid-level management, especially in hospitality or retirement settings. We want to see how your background aligns with the role of Village Operations & Guest Experience Lead.

Customer Service Focus: Emphasise your commitment to high standards of customer service. Share specific examples of how you've led teams to enhance guest experiences in previous roles. This will show us that you understand the importance of creating a vibrant community.

Budget Management Skills: Don’t forget to mention your understanding of budget management. We’re looking for someone who can handle financial responsibilities, so include any relevant experience or training that showcases your skills in this area.

Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.

How to prepare for a job interview at Inspired Villages

✨Know Your Community

Before the interview, take some time to research Blendworth Hills and its community. Understand their values, services, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in contributing to their vibrant environment.

✨Showcase Your Leadership Skills

As a potential Village Operations & Guest Experience Lead, it's crucial to demonstrate your leadership experience. Prepare specific examples of how you've successfully led teams in the past, particularly in hospitality or retirement settings. Highlight your ability to motivate others and maintain high standards of service.

✨Budget Management Know-How

Since budget management is a key part of this role, be ready to discuss your experience with financial oversight. Bring examples of how you've managed budgets effectively, including any cost-saving initiatives you've implemented. This will show that you have the practical skills needed for the position.

✨Health and Safety Awareness

Familiarise yourself with health and safety legislation relevant to retirement communities. Be prepared to discuss how you've ensured compliance in previous roles. This knowledge will demonstrate your commitment to creating a safe and welcoming environment for residents and staff alike.

Village Operations & Guest Experience Lead
Inspired Villages

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