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- Tasks: Help prospective residents find their perfect home and manage the sales process from start to finish.
- Company: Join Inspired Villages, a rapidly growing company transforming retirement living in the UK.
- Benefits: Enjoy 25 days annual leave, health plans, and perks like retail discounts and a cycle-to-work scheme.
- Why this job: Be part of a mission-driven team that values community and personal growth while making a real impact.
- Qualifications: Experience in sales or customer service, with a friendly and outgoing approach is essential.
- Other info: Work in a vibrant environment with a gym and social areas, fostering a family-like culture.
The predicted salary is between 28800 - 43200 £ per year.
We’re driven by our purpose to build real communities that enhance the lives of our residents every day. We are seeking a Village Adviser to join our expanding Sales team. After seven years of phenomenal growth and numerous awards, we are backed by a joint venture partnership between Legal & General PLC and NatWest Group Pension Trustee Limited. We are on course to significantly transform the later living experience in the UK with a commitment to expand our portfolio to 34 retirement villages, which equates to around 5,000 age-appropriate homes for retirees.
As a Sales Adviser, you will be responsible for achieving sales targets by successfully managing new home sales, rentals, resales, and relets from initial enquiry through to completion. You will also ensure a seamless handover to the operations team, supporting a smooth and welcoming transition for new residents moving into our retirement village.
The Role:
- Greeting prospective customers warmly and assisting with their enquiries in a professional, helpful, and efficient manner
- Managing the entire customer journey—from initial enquiry and show rounds to follow-ups, presentations, and move-ins
- Conducting home visits as agreed with the Sales Manager
- Creating and maintaining accurate customer records in the CRM system
- Overseeing daily sales progression by following up on enquiries and responding to leads
- Monitoring and managing the sales process from reservation to completion and move-in
- Building and maintaining strong relationships with estate agents, solicitors, and Assisted Move Package partners
- Updating key stakeholders on sales progress and developments
- Collaborating with village operations, particularly the Village Manager, to ensure a seamless customer experience
- Producing weekly and monthly sales reports in a timely and accurate manner
- Assisting in planning, organising, and delivering sales events
- Supporting marketing initiatives and identifying opportunities to promote the village
- Participating in networking activities to increase community engagement
- Maintaining a clean, tidy, and welcoming sales suite and office
Key Requirements:
- Experience in new home sales, property conveyancing, and/or sales within a retirement living environment
- Proficiency in database management and maintaining accurate customer records
- Background in sales and/or customer service, with an outgoing, friendly, and helpful approach
The Benefits:
- 25 days annual leave (plus bank holidays)
- Giving Something Back – 3 additional days leave for charity or voluntary work per year
- Big birthdays off (those ending in a 0)
- Medicash health plan
- Enhanced family benefits and sickness policies
- Private Medical Insurance
- Life Assurance at x4 your annual salary
- 5% matched pension scheme
- Access to SMART tech
- Retail discounts on a variety of outlets
- Cycle to work scheme
- Electric car scheme
- Access to an incredible workspace, with a gym, social areas, and parking.
More enjoyment. More satisfaction. More like one big family. If you’re looking for a career that means more and gives you more, hit that apply button!
Village Adviser employer: Inspired Villages
Contact Detail:
Inspired Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Village Adviser
✨Tip Number 1
Familiarise yourself with the retirement living sector and the specific needs of older adults. Understanding the unique challenges and desires of this demographic will help you connect with potential customers and demonstrate your genuine interest in enhancing their lives.
✨Tip Number 2
Network with professionals in the property and retirement sectors. Attend local events or join relevant online groups to build relationships with estate agents, solicitors, and other stakeholders. This can provide valuable insights and connections that may benefit your application.
✨Tip Number 3
Showcase your customer service skills in any interactions you have prior to applying. Whether it's through social media or community events, demonstrating a friendly and helpful approach will highlight your suitability for the Village Adviser role.
✨Tip Number 4
Research Inspired Villages and their values thoroughly. Understanding their mission to create vibrant communities will allow you to align your personal values with theirs, making you a more compelling candidate when discussing your motivations during the interview process.
We think you need these skills to ace Village Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Village Adviser position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in new home sales, property conveyancing, or customer service. Use specific examples that demonstrate your ability to manage customer journeys and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing community living and your understanding of the retirement sector. Mention why you want to work for Inspired Villages and how you can contribute to their mission.
Highlight Relationship-Building Skills: In your application, emphasise your ability to build strong relationships with clients, estate agents, and other stakeholders. Provide examples of how you've successfully managed customer interactions in previous roles.
How to prepare for a job interview at Inspired Villages
✨Know the Company and Its Values
Before your interview, take some time to research Inspired Villages. Understand their mission to enhance the lives of residents and how they aim to transform the later living experience in the UK. This knowledge will help you align your answers with their values during the interview.
✨Demonstrate Your Sales Experience
Be prepared to discuss your previous experience in new home sales or customer service. Highlight specific examples where you successfully managed customer journeys or achieved sales targets. This will show that you have the relevant skills for the Village Adviser role.
✨Showcase Your Relationship-Building Skills
As a Village Adviser, building strong relationships is key. Be ready to share examples of how you've effectively collaborated with colleagues, estate agents, or other stakeholders in past roles. This will demonstrate your ability to work well within a team and ensure a seamless customer experience.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your genuine interest in the role and the company. Ask about the company's future plans, the team dynamics, or how success is measured in the Village Adviser position. This not only helps you gather important information but also leaves a positive impression on the interviewers.
