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For Companies At a Glance
- Tasks: Engage with customers, manage sales processes, and ensure smooth transitions for new residents.
- Company: Join Inspired Villages, a rapidly growing company transforming retirement living in the UK.
- Benefits: Enjoy 25 days leave, health plans, family benefits, and a vibrant workspace with gym access.
- Why this job: Make a real impact in people's lives while building a rewarding career in a supportive environment.
- Qualifications: Experience in sales or customer service, with a friendly and proactive approach is essential.
- Other info: Be part of a community-focused team that values personal and professional growth.
The predicted salary is between 28800 - 42000 £ per year.
We’re driven by our purpose to build real communities that enhance the lives of our residents every day. We are seeking a Village Adviser to join our expanding Sales team. After seven years of phenomenal growth and numerous awards, we are backed by a joint venture partnership between Legal & General PLC and NatWest Group Pension Trustee Limited. We are on course to significantly transform the later living experience in the UK with a commitment to expand our portfolio to 34 retirement villages, which equates to around 5,000 age-appropriate homes for retirees.
As a Sales Adviser, you will be responsible for achieving sales targets by successfully managing new home sales, rentals, resales, and relets from initial enquiry through to completion. You will also ensure a seamless handover to the operations team, supporting a smooth and welcoming transition for new residents moving into our retirement village.
The Role:
- Greeting prospective customers warmly and assisting with their enquiries in a professional, helpful, and efficient manner
- Managing the entire customer journey—from initial enquiry and show rounds to follow-ups, presentations, and move-ins
- Conducting home visits as agreed with the Sales Manager
- Creating and maintaining accurate customer records in the CRM system
- Overseeing daily sales progression by following up on enquiries and responding to leads
- Monitoring and managing the sales process from reservation to completion and move-in
- Building and maintaining strong relationships with estate agents, solicitors, and Assisted Move Package partners
- Updating key stakeholders on sales progress and developments
- Collaborating with village operations, particularly the Village Manager, to ensure a seamless customer experience
- Producing weekly and monthly sales reports in a timely and accurate manner
- Assisting in planning, organising, and delivering sales events
- Supporting marketing initiatives and identifying opportunities to promote the village
- Participating in networking activities to increase community engagement
- Maintaining a clean, tidy, and welcoming sales suite and office
Key Requirements:
- Experience in new home sales, property conveyancing, and/or sales within a retirement living environment
- Proficiency in database management and maintaining accurate customer records
- Background in sales and/or customer service, with an outgoing, friendly, and helpful approach
The Benefits:
- 25 days annual leave (plus bank holidays)
- Giving Something Back – 3 additional days leave for charity or voluntary work per year
- Big birthdays off (those ending in a 0)
- Medicash health plan
- Enhanced family benefits and sickness policies
- Private Medical Insurance
- Life Assurance at x4 your annual salary
- 5% matched pension scheme
- Access to SMART tech
- Retail discounts on a variety of outlets
- Cycle to work scheme
- Electric car scheme
- Access to an incredible workspace, with a gym, social areas, and parking.
More enjoyment. More satisfaction. More like one big family. If you’re looking for a career that means more and gives you more, hit that apply button!
Village Adviser employer: Inspired Villages
Contact Detail:
Inspired Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Village Adviser
✨Tip Number 1
Familiarise yourself with the retirement living sector and the specific needs of older adults. Understanding the unique challenges and preferences of retirees will help you connect better with potential customers during your interactions.
✨Tip Number 2
Network with professionals in the property and retirement sectors. Attend local events or join relevant online groups to build relationships that could lead to referrals or insights about the role and company culture.
✨Tip Number 3
Practice your sales pitch and customer service skills. Role-playing scenarios with friends or family can help you refine your approach to managing enquiries and conducting show rounds, making you more confident during the interview process.
✨Tip Number 4
Research Inspired Villages and their values. Being able to articulate how your personal values align with their mission to enhance the lives of residents will demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Village Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Village Adviser. Familiarise yourself with the sales process and customer journey as outlined in the job description.
Tailor Your CV: Highlight your relevant experience in new home sales or customer service. Use specific examples that demonstrate your ability to manage customer relationships and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for enhancing community living. Mention how your skills align with the company's mission and how you can contribute to their growth.
Showcase Your Soft Skills: Emphasise your outgoing and friendly approach in your application. The role requires strong interpersonal skills, so provide examples of how you've successfully built relationships in previous roles.
How to prepare for a job interview at Inspired Villages
✨Know the Company and Its Values
Before your interview, take some time to research Inspired Villages. Understand their mission to enhance the lives of residents and how they aim to transform the later living experience in the UK. This knowledge will help you align your answers with their values during the interview.
✨Demonstrate Your Sales Experience
Be prepared to discuss your previous sales experience, particularly in new home sales or retirement living environments. Highlight specific examples where you successfully managed customer journeys and achieved sales targets, as this is crucial for the Village Adviser role.
✨Showcase Your Customer Service Skills
As a Village Adviser, building strong relationships is key. Be ready to share examples of how you've provided exceptional customer service in the past. Emphasise your friendly and helpful approach, as well as your ability to manage enquiries efficiently.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your genuine interest in the role and the company. Ask about the team dynamics, the sales process, or how they measure success in the Village Adviser position. This will also give you a better understanding of what to expect.
