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For Companies At a Glance
- Tasks: Lead a dynamic front office team and deliver exceptional customer service.
- Company: Join Inspired Villages, a community-focused company with ambitious growth plans.
- Benefits: Enjoy 33 days annual leave, health cash plan, and retail discounts.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in managing teams and strong IT skills are essential.
- Other info: Work in a vibrant environment with ongoing learning and wellbeing resources.
The predicted salary is between 28800 - 43200 £ per year.
We’re driven by our purpose to build real communities, which enhance the lives of our residents every single day. If you’re looking for a career which means more and gives you more, personally and professionally, there’s a place for you here at Inspired Villages. In partnership with Legal & General PLC and NatWest Pension Trustee Limited, with hugely ambitious (and very achievable) growth plans, we are seeking a Front Office Manager to manage our expanding front office administration team. You will be passionate about delivering excellent levels of customer service, whilst leading and developing the front office function.
The Role
- Managing the activities of the reception and administrative team, ensuring they are aware of their responsibilities and performing to a high standard.
- Ensuring that all resident requests and queries are responded to promptly and effectively.
- Making sure the front office areas are clean, tidy and presentable.
- Reporting any maintenance issues quickly and clearly to the maintenance team.
- Providing detailed information about the Village, its facilities and services to any prospective resident or guest.
- Assisting in the development and promotion of events and activities throughout the Village.
- Overseeing and ensuring that all administrative processes are carried out in line with company policy.
- Assisting with finance duties – processing invoices, cashing up, payroll etc.
- Meeting and greeting guests and residents in a friendly and approachable manner.
Key Requirements
- Previous experience managing others in a busy office or hospitality environment.
- Strong IT ability including the full MS Office package (Word, Excel and PowerPoint), would be desirable.
- Good numeracy and literacy skills and an eye for detail and accuracy.
- Self-motivated and able to work on your own initiative without ongoing direct supervision.
- Be an enthusiastic, flexible and adaptable team player.
The Benefits
- Bupa Health Cashplan (including employee assistance program).
- Life Assurance at x4 your annual salary.
- 33 days annual leave (inclusive of bank holidays, pro-rated to your contracted working hours).
- Holiday buying scheme (up to a week's extra leave).
- Big birthdays off (those ending in a 0).
- 5% matched pension scheme.
- Retail discounts on a variety of outlets.
- Access to SMART tech.
- Ongoing learning and development opportunities.
- Wellbeing hub and resources; including discounts related to wellbeing interventions.
- Cycle to work scheme.
- Electric car scheme.
- Working in an incredible workspace, with a gym, social areas, and parking.
At Inspired Villages, we invite everyone, regardless of background, to join our thriving community. Here, you'll be included, involved, and inspired to contribute your unique talents. We are committed to creating a culture of belonging, where uniqueness is celebrated and you’re inspired to be your best, every day. More enjoyment. More satisfaction. More like one big family. If you’re looking for a career that means more and gives you more, hit that apply button!
Office Manager employer: Inspired Villages
Contact Detail:
Inspired Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our community. It makes a difference!
We think you need these skills to ace Office Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering excellent customer service shine through. We want to see how you connect with our purpose of building real communities and enhancing lives.
Tailor Your CV: Make sure your CV highlights your previous experience in managing teams, especially in busy office or hospitality environments. We love seeing how your skills align with the role of Front Office Manager!
Be Clear and Concise: In your cover letter, get straight to the point! Clearly outline your relevant skills and experiences, and how they make you a great fit for our expanding front office team. We appreciate clarity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Inspired Villages.
How to prepare for a job interview at Inspired Villages
✨Know the Company Inside Out
Before your interview, take some time to research Inspired Villages. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed others, resolved conflicts, or improved team performance. Highlighting these skills will demonstrate that you're ready to take on the responsibilities of the role.
✨Demonstrate Customer Service Excellence
Since delivering excellent customer service is key for this role, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you handle resident queries and ensure satisfaction, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and the company culture at Inspired Villages. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the organisation.
