At a Glance
- Tasks: Lead village operations and create vibrant community experiences for residents.
- Company: Join Inspired Villages, a company dedicated to enhancing lives through community building.
- Benefits: Enjoy 33 days annual leave, health cash plan, and ongoing career development opportunities.
- Other info: Be part of a diverse team that celebrates individuality and fosters a culture of belonging.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Mid-level management experience in hospitality or retirement communities is essential.
The predicted salary is between 30000 - 35000 £ per year.
We’re now looking for an Assistant Village Manager to join us and lead our village operations team at Elderswell in Bedfordshire. We’re driven by a clear purpose: to build real communities that enhance the lives of our residents every single day. If you’re seeking a career that means more and gives you more, both personally and professionally, there’s a place for you at Inspired Villages.
As Assistant Village Manager, you’ll work closely with the General Manager, regional teams, and wider business to uphold our brand, values, and village ethos. You’ll be a visible role model for your team, ensuring exceptional service delivery, resident satisfaction, team engagement, and commercial performance. Creating and nurturing outstanding customer relationships will come naturally to you.
- Managing Colleagues
- Building and leading multiple village teams including housekeeping, kitchen, food & beverage, and overnight porters.
- Demonstrating a commitment to continuous personal and professional development, creating opportunities for career growth for yourself and your team.
- Empowering direct reports to deliver exceptional experiences for residents, guests, and customers.
- Identifying and developing outstanding talent within your functional area.
- Collaborating across teams to deliver against objectives and targets.
- Managing Performance, Compliance & Risk
- Ensuring all Inspired Villages policies, processes, and standards are consistently followed.
- Managing risk within your functional areas and maintaining appropriate controls.
- Safeguarding residents, visitors, and team members at all times.
- Driving high performance and engagement through objective setting, performance reviews, and commercial focus.
- Identifying and addressing improvement areas impacting resident experience and team effectiveness.
- Managing the Internal Community
- Overseeing day-to-day operations to ensure smooth, high-quality service delivery.
- Driving vibrancy within the village through promotion, activities, and full use of facilities—engaging with residents to build a strong community.
- Improving resident feedback outcomes (NPS and OSAT) by creating and delivering action plans for continuous improvement.
- Managing Finance
- Managing your area of the service charge budget in partnership with the General Manager.
- Driving food & beverage profitability through increased footfall, cost control, and service excellence.
- Delivering ancillary revenue streams (e.g., chargeable laundry, maintenance) while maintaining costs within budget to support village P&L targets.
- Supporting the sales team by promoting the village and contributing to overall sales success.
Key Requirements
- Proven experience in mid-level management, ideally within hospitality or retirement communities.
- Experience managing chargeable F&B services, including budget management, labour planning, and creating commercially viable offerings that provide choice, value, and meet resident needs.
- Sound knowledge of current Health & Safety legislation and best practices.
- Experience overseeing additional hospitality services beyond F&B.
- Proficiency in Microsoft Office and strong overall computer skills.
The Benefits
- Health & Wellbeing: Bupa Health Cash Plan including Employee Assistance Program and Life Assurance at 4× your annual salary.
- Generous Leave: 33 days annual leave, inclusive of bank holidays, pro‑rated to your contracted hours, plus a holiday buying scheme to purchase up to 5 days.
- Special Time Off: Big birthdays off for milestone birthdays ending in a 0.
- Pension: 5% matched contribution scheme.
- Perks & Discounts: Retail discounts across a variety of outlets and access to SMART tech.
- Learning & Development: Ongoing opportunities to grow your skills and career.
- Wellbeing Resources: Access to a wellbeing hub, including discounts on wellbeing interventions.
- Sustainable Travel: Cycle to Work scheme and Electric Car scheme.
At Inspired Villages, we welcome everyone, regardless of background, to be part of our thriving community. Here, you will be included, involved, and inspired to bring your unique talents to life. We are committed to fostering a culture of belonging, where individuality is celebrated and you are encouraged to be your best every day.
Assistant General Manager in Bedford employer: Inspired Villages
Inspired Villages is an exceptional employer that prioritises the well-being and development of its team members while fostering a vibrant community atmosphere in Bedfordshire. With generous benefits such as a comprehensive health plan, 33 days of annual leave, and ongoing learning opportunities, employees are empowered to grow both personally and professionally. The inclusive work culture encourages individuality and collaboration, making it a rewarding place to build a meaningful career in hospitality and community management.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Bedford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Inspired Villages. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Inspired Villages
Don't be shy about reaching out to Inspired Villages directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in Bedford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Inspired Villages and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Inspired Villages
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
