Night Porter in Hampshire, Portsmouth

We are looking for a Night Porter to help ensure our village remains safe, secure, and welcoming throughout the night. We are driven by a clear purpose: to build real communities that enhance the lives of our residents every single day. As a Night Porter, you will play a vital role in maintaining the smooth running of the village outside of daytime hours. Acting as the main point of contact overnight, you will provide reassurance and support to residents, respond promptly to requests and emergencies, and help create a safe, secure, and comfortable environment for everyone on site.

This is a varied, hands-on role that combines excellent customer service with practical responsibilities. You will carry out regular security and safety checks, assist with minor maintenance tasks where appropriate, ensure communal areas remain clean, tidy, and well presented, and support the preparation of the village for the day ahead. Working independently, you will use your initiative to resolve issues, escalate concerns when necessary, and ensure all overnight operations run efficiently and in line with company standards.

If you are reliable, approachable, and take pride in delivering exceptional service, this is a rewarding opportunity to become part of a community-focused organisation where your contribution has a genuine impact on the wellbeing, safety, and peace of mind of our residents every night.

The Role:

• Acting as the first point of contact during overnight emergencies, responding calmly and effectively
• Carrying out regular patrols of the village, completing security, fire, and safety checks
• Providing a welcoming presence for residents, guests, and visitors, offering assistance and information as needed
• Answering queries about the village, its facilities, and services in a professional manner
• Maintaining cleanliness and presentation of public areas throughout the night
• Cleaning and maintaining the gym, pool, steam room, and changing rooms, including testing and recording pool chemical balances
• Assisting with emergencies, including first aid incidents and evacuations where required
• Managing waste collection by moving bins to designated collection points
• Ensuring the overall safety, security, and wellbeing of the building and its occupants throughout the night

Key Requirements:

• Demonstrable experience in handling situations calmly, confidently, and professionally, particularly in a customer-facing or safety-focused environment
• Experience creating a welcoming, hospitable environment while consistently delivering excellent customer service
• A qualification in Health & Safety, COSHH, First Aid, or a related area would be advantageous, though not essential

The Benefits:

• Medicash Health Cash Plan including Employee Assistance Program
• Life Assurance at 4 times your annual salary
• 33 days annual leave, inclusive of bank holidays, pro-rated to your contracted hours
• Holiday buying scheme to purchase up to 5 days
• Big birthdays off for milestone birthdays ending in a 0
• 5% matched contribution scheme
• Retail discounts across a variety of outlets and access to SMART tech
• Ongoing opportunities to grow your skills and career
• Access to a wellbeing hub, including discounts on wellbeing interventions
• Cycle to Work scheme and Electric Car scheme

At Inspired Villages, we invite everyone, regardless of background, to join our thriving community. Here, you'll be included, involved, and inspired to contribute your unique talents. We are committed to creating a culture of belonging, where uniqueness is celebrated and you’re inspired to be your best, every day. More enjoyment. More satisfaction. More like one big family. If you’re looking for a career that means more and gives you more, hit that apply button!